Desktop Support jobs in Kerala

IT Executive

Company: Distrikt 9 Hotels & Resorts
Location: Palakkad, Kerala
Department: Information Technology
Employment Type: Full-time
Experience: 1–3 years preferred

Job Summary

Distrikt 9 Hotels & Resorts is looking for a proactive and technically skilled IT Executive to manage and support the hotel's day-to-day IT operations.

The ideal candidate should have experience in hotel IT systems, with hands-on knowledge of IDS (Hotel Management/PMS software). The candidate will be responsible for ensuring the smooth operation of hotel systems, networks, computers, software, and other technology infrastructure.

Key Responsibilities

• Provide day-to-day IT support to all hotel departments.
• Manage and support the IDS hotel management system (PMS).
• Troubleshoot IDS-related issues and coordinate with the software support team when required.
• Create and manage user accounts, access rights, and system permissions.
• Maintain computers, printers, POS systems, network equipment, and other IT devices.
• Provide technical support to Front Office, F&B, Accounts, HR, Housekeeping, and other departments.
• Monitor and troubleshoot LAN, Wi-Fi, internet, and network connectivity issues.
• Install, configure, and maintain hardware and software.
• Perform regular data backups and assist with data recovery when required.
• Maintain IT inventory, software licenses, and equipment records.
• Ensure antivirus, security updates, and system updates are maintained.
• Support hotel applications and systems used for daily operations.
• Coordinate with external IT vendors and service providers.
• Maintain proper documentation of IT issues, equipment, and maintenance activities.
• Assist with CCTV, access control, telephone/PBX, and other hotel technology systems where applicable.
• Ensure IT systems remain secure, reliable, and available for hotel operations.
• Provide technical assistance during events, conferences, and other hotel activities.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1–3 years of relevant IT support experience, preferably in a hotel or hospitality environment.
• Hands-on experience with IDS hotel management software is preferred.
• Good knowledge of Windows operating systems, networking, hardware, and troubleshooting.
• Knowledge of LAN, Wi-Fi, printers, and basic network configuration.
• Good problem-solving and communication skills.
• Ability to work independently as well as part of a team.
• Strong customer-service attitude when supporting hotel staff.
• Willingness to work flexible hours and provide IT support when required during hotel operations.

Preferred Skills

• IDS PMS / Hotel Management Software
• Hotel POS systems
• Networking and Wi-Fi
• Hardware and software troubleshooting
• Windows administration
• Data backup and system security
• CCTV and access control
• Vendor coordination

What We Offer

• Competitive salary
• Professional hospitality work environment
• Opportunity to work with hotel technology systems
• Learning and career development opportunities
• Growth opportunities within the organization

How to Apply

Interested candidates are invited to apply through Indeed with their updated resume. Candidates with IDS PMS experience in a hotel environment are especially encouraged to apply.

Join Distrikt 9 Hotels & Resorts and help us keep our technology and hotel operations running smoothly.

Pay: ₹28,000.00 - ₹40,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person