Eclerx Service jobs

International BPO Customer Service Executive Job Title: Customer Service Executive / International BPO Executive Company Name: Eclerx Pvt Job Location: In mohali Job Type: Full-time Main Responsibilities: - Handle international customer queries and concerns through inbound and outbound calls. - Provide accurate information and effective solutions to customers. - Maintain a professional, polite, and customer-focused approach on every call. - Understand customer requirements and resolve issues within the defined process guidelines. - Document customer interactions and update relevant records accurately. - Meet quality, productivity, and performance targets. Required Experience: Fresher & Experienced candidates are welcome to apply. Skills Required: - Good verbal communication skills in English. - Strong customer service and interpersonal skills. - Ability to handle customers professionally over calls. - Basic computer knowledge and typing skills. - Ability to work in a fast-paced environment. - Willingness to work in rotational shifts, including night shifts if required. Join our International BPO process and build your career in a dynamic customer service environment!

Pay: ₹20,000.56 - ₹45,000.80 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Work Location: In person