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Process Associate , Insurance Claims - job post

Genpact India Pvt. Ltd.
3.8 out of 5 stars
Gurugram, Haryana•Hybrid work

Job details

Job type

  • Full-time

Location

Gurugram, Haryana•Hybrid work

Full job description

Associate - Insurance - Life

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Process Associate Insurance Claims In this role you will be working with Claims processing support processes to manage email classification set up and maintain claim files perform FNOL and core tasks validate data support payments ensure controls and meet quality standards. Responsibilities: - Process claims accurately using strong attention to detail and understanding of claim documents - Manage incoming emails classify items and move or assign them to the correct workflow. - Upload index and update claim documents to keep files accurate and audit ready. - Create claim files enter key details and complete checks when setting up new notifications. - Maintain claim information by updating data adding notes and recording lifecycle changes. - Carry out FNOL SIR loss run generation and other core processing tasks as required. - Review validate and amend claim information when discrepancies or data gaps appear. - Handle internal and external queries by locating information in systems and providing clear responses. - Support payment preparation by checking documents validating information and flagging issues. - Assist handlers by retrieving documents preparing updates or gathering missing information. - Log actions maintain audit trails and follow required controls for every processing step. - Meet productivity accuracy and quality standards each day. - Escalate any risks unclear items or exceptions that need higher level review. - Support continuous improvements by spotting errors or process issues during daily work.

Qualifications

Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics

Certifications

Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Certified Financial Analyst (CFA) - SkillabSkillab, Certified Fraud Examiner (CFE) - ACFEACFE, Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA), Fellow of the Institute of Actuaries (FIA) - Institute and Faculty of Actuaries (UK)Institute and Faculty of Actuaries (UK)

Required Skills

Critical Thinking, Fraud Management, Insurance, Life Insurance, Quality Management

Language

English

Language Proficiency -

Intermediate - B1

Additional Job Location -

Job Type

Regular

Master Skill List -

Insurance - Life

Remote Type -

Hybrid

Work Shift -

Variable (India)

Why join Genpact?
  • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
  • Make an impact – Help global enterprises solve business challenges that matter
  • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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