English Call Center jobs in Mumbai, Maharashtra

Job Profile

We are looking for a confident, energetic and results-driven Call Centre Executive to join the Your Family Dentist team.

This is a patient-facing calling role supporting our dental clinics. The successful candidate will handle inbound and outbound calls, communicate with patients professionally, book appointments, follow up with enquiries and help convert leads into confirmed appointments.

Key Responsibilities

• Handle outbound and inbound patient calls professionally for an international/Australian process.
• Work on both new and old leads, ensuring every potential patient is contacted and appropriately followed up.
• Contact new enquiries promptly and convert qualified leads into booked appointments.
• Re-engage old, inactive and previously unconverted leads to identify renewed interest and generate appointment opportunities.
• Follow up with patients who have previously enquired about dental treatments but have not yet proceeded or booked.
• Make regular outbound calls and achieve assigned call, follow-up, appointment-booking and conversion targets.
• Answer patient enquiries and provide clear information regarding appointments and clinic services.
• Schedule, reschedule and confirm patient appointments.
• Maintain accurate notes, lead status, follow-up dates and patient information in the relevant systems.
• Manage callbacks and follow-up tasks effectively to ensure no new or existing lead is missed.
• Use 3CX, GHL, Dentally, CRM and scheduling platforms as required.
• Work closely with the Team Leader and clinic teams to ensure effective lead management and patient follow-up.
• Follow approved scripts, SOPs, privacy requirements and internal call-handling procedures.
• Maintain a professional, confident and patient-focused approach while managing high call volumes.

International Call Centre Executive – Australian Process | Fixed Salary + Attractive Incentives

Candidate Profile & Requirements

The ideal candidate should have exceptional spoken and written English, a neutral accent and strong active-listening skills. Candidates should ideally have 1–3 years of inbound/outbound call-centre experience. Experience in outbound sales, telesales or collections is strongly preferred, although candidates with strong customer-service experience may also be considered.

We are particularly looking for someone who is:

• Confident and comfortable speaking with patients on the phone throughout the day.
• Proactive and target-driven with a strong “go-getter” attitude.
• Comfortable working towards call-volume and appointment-booking KPIs.
• Able to work under pressure in a fast-paced, high-volume environment.
• Comfortable with rotational shifts and rotational week-offs according to operational requirements.
• Familiar with CRM, appointment scheduling or clinic-management software.
• Organised, reliable and disciplined with follow-ups.

Experience: 1–3 years preferred
Working Days & Shift Schedule

• 5 days working per week
• Shift timing: 1:30 AM – 10:30 AM
• Break: 1-hour break during the shift
• Weekly offs: 2 days per week
• This is a rotational schedule from Monday to Sunday. There are no fixed working days or fixed weekly offs.
• Employees may be rostered to work on any 5 days between Monday and Sunday, depending on business requirements.
• A new work schedule/roster will be provided every week.
• This is an international Australian process, so the early-morning shift is required to align with Australian clinic operating hours.

Working Schedule: 5 Days/Week | 4:00 AM–1:00 PM | 1-Hour Break | Monday–Sunday Rotational Roster | Weekly Schedule Provided

Preferred background: International BPO / International Voice Process / Australian Process / UK Process / US Process / Healthcare Process / Telesales / Outbound Sales / Customer Service.

Pay: ₹30,000.00 - ₹50,000.00 per month

Application Question(s):

• Do you have experience working in an International Voice Process?
• This is a 5-day working role with rotational working days between Monday and Sunday. Your working days and 2 weekly offs may change each week based on the roster. Are you comfortable with this arrangement?
• The shift timing is 1:30 AM to 10:30 AM, including a 1-hour break. work location is kandivali west. Are you comfortable working this shift?

Work Location: In person