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Entry Level Associate jobs in Chennai, Tamil Nadu

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Job Post Details

Process Associate – Technical Chat - job post

Futuretech corporate solutions
Guindy, Chennai, Tamil Nadu
₹3,15,720.06 - ₹14,56,073.81 a year

Job details

Pay

  • ₹3,15,720.06 - ₹14,56,073.81 a year

Job type

  • Full-time

Shift and schedule

  • Rotational shift

Location

Guindy, Chennai, Tamil Nadu

Full job description

Key Responsibilities

  • Provide prompt and professional customer support through chat.
  • Resolve customer queries related to telecom services, technical issues, and billing.
  • Deliver an excellent customer experience while ensuring timely issue resolution.
  • Identify and recommend suitable products or services to customers through upselling.
  • Meet performance metrics, including Customer Experience Score (CXS), First Contact Resolution (FCR), and Average Handling Time (AHT).
  • Accurately document customer interactions and maintain quality standards.
  • Collaborate with internal teams to ensure effective issue resolution.

Eligibility Criteria

  • Graduate (2020 pass-outs and above).
  • No active backlogs.
  • Must have completed 10th + 12th + 3-year Bachelor's Degree (15 years of education).
  • 0–3 years of experience in Chat Support, Technical Support, Customer Support, or Sales.
  • Experience in Telecom Billing or Telecom Customer Support is preferred.

Required Skills

  • Excellent written English communication.
  • Strong customer service and interpersonal skills.
  • Good sales and persuasion abilities.
  • Ability to multitask in a fast-paced environment.
  • Basic computer knowledge and typing skills.
  • Willingness to work in rotational shifts, if required.

Pay: ₹315,720.06 - ₹1,456,073.81 per year

Work Location: In person

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