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Epabx jobs in Mumbai, Maharashtra

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Desktop Support Engineer L1
Chandivali, Mumbai, Maharashtra
₹3,00,000 - ₹3,60,000 a year
Full-time

Job details

₹3,00,000 - ₹3,60,000 a year
Health insurance
Full-time
Rotational shift
Chandivali, Mumbai, Maharashtra

Full job description

Job Role:- Customer Support Engineer (L1 Support)

Key Responsibilities:

L1 End User & Desktop Support

  • Handle L2 escalations for desktop, laptop, OS, and application issues
  • Troubleshoot Windows 10/11, MS Office 365, Outlook, Teams
  • Resolve Outlook OST/PST, profile, and email sync issues

Active Directory & Access Management

  • User creation, modification, and deletion in Active Directory
  • Password reset, account unlock, and group policy troubleshooting
  • Manage shared folders, printer access, and user permissions

Network & Connectivity Support

  • Basic troubleshooting of LAN, WAN, Wi-Fi, VPN
  • IP configuration, DNS, DHCP troubleshooting
  • Coordinate with ISP and internal network teams

CCTV Support

  • Basic installation, configuration, and troubleshooting of CCTV cameras
  • DVR/NVR configuration, camera connectivity, and storage issues
  • Coordinate with vendors for camera maintenance and repairs

EPABX / IP Telephony

  • Basic configuration and troubleshooting of EPABX systems
  • Extension creation, call routing, and handset issues
  • Coordinate with telecom vendors and service providers

Biometric & Access Control Systems

  • Support biometric attendance and access control systems
  • User enrollment, deletion, and device synchronization
  • Troubleshoot device connectivity and report issues

Asset & IT Operations

  • Laptop/desktop allocation, tracking, and asset management
  • OS installation, imaging, patching, and upgrades
  • Vendor coordination for hardware, CCTV, EPABX, and biometric devices

Security & Compliance

  • Antivirus installation and endpoint security compliance
  • Basic knowledge of data backup and recovery
  • Ensure adherence to IT and security policies

Documentation & Reporting

  • Maintain IT documentation, SOPs, and asset records
  • Prepare incident reports and Root Cause Analysis (RCA)

Qualification:- IT or relevant degree

Job Location : Chandivali, Mumbai

Relevant Experience: 2 to 4 Years

Shift: Monday to Saturday between 8 AM to 8 PM Rotational Shift. (2nd & 4th Saturday will be week off)

Salary: As per industry standards.

Industry: IT

Employment Type: Yearly Contract basis

For any further inquiries you may get back to us via e-mail / call

Pay: ₹300,000.00 - ₹360,000.00 per year

Benefits:

  • Health insurance

Work Location: In person

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