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Command Center Support - job post

Tata Consultancy Services
(part of Tata group)
3.9 out of 5 stars
Chennai, Tamil Nadu
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Location

Chennai, Tamil Nadu

Full job description

Role : Command Center Support

Experience : 4 to 6 years

Location : CHN/HYD

Must Have :

  • Monitor network devices and links using NMS tools (SolarWinds, Zabbix, Nagios, etc.)
  • Handle L1 incidents related to:
    • LAN/WAN connectivity
    • Router, switch, firewall alerts
    • VPN connectivity issues
Good Have :
  • Perform basic troubleshooting using SOPs and checklists
  • Create, update, and manage tickets in ITSM tools (ServiceNow, Remedy, etc.)
  • Identify incident severity and escalate to L1.15 / L2 teams as per SLA
  • Perform basic network health checks (CPU, memory, interface status)
  • Coordinate with ISPs / vendors for link-related issues (as per SOP)
  • Maintain shift logs, incident notes, and documentation


Location
Chennai
Job Function
IT INFRASTRUCTURE SERVICES
Role
Support Executive
Job Id
406338
Desired Skills
ITSM | Network Admin | Command Center
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING
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