Executive Software Support jobs in Pune, Maharashtra

• 2–3 years of experience in Technical Support, Deployment, Solution Delivery or similar technical roles
• Excellent written and verbal communication skills
• Experience supporting international customers and technicians
• Strong troubleshooting and analytical skills Working knowledge of IP networking concepts including DHCP, DNS, VLANs, subnetting, switches, and firewalls
• Familiarity with Linux commands, SSH, RDP, and remote troubleshooting tools Ability to understand and troubleshoot software, hardware, network, and connectivity issues
• Experience working with ticketing systems, knowledge bases, and documentation platforms such as Confluence Experience working against defined SLAs and operational targets
• Attention to detail and commitment to process adherence

Key Responsibilities

• Provide technical support to international customers through voice, chat, tickets, email, and remote sessions
• Investigate, troubleshoot, and resolve software, hardware, networking, and connectivity issues
• Guide overseas field technicians during installations, deployments, and system onboarding activities
• Access systems remotely using SSH, RDP, and other tools to perform configuration and troubleshooting tasks
• Validate device, camera, and system configurations against customer requirements
• Conduct deployment audits, QA reviews, and installation validations
• Own incidents from identification through resolution, including timely escalation when required
• Maintain accurate documentation, ticket updates, deployment records, and troubleshooting notes
• Follow client-specific playbooks, standard operating procedures, and knowledge base articles
• Participate in team meetings, training sessions, and continuous improvement initiatives

Pay: ₹500,000.00 - ₹700,000.00 per year

Benefits:

• Paid sick time
• Paid time off

Work Location: Hybrid remote in Pune, Maharashtra