Executive Telecom Solutions jobs in Bengaluru, Karnataka

Customer Support Executive – Semi Voice | Calls + Chat + Email

About Cuzor Labs:

Cuzor Labs is a growing consumer electronics company focused on products that make everyday technology more reliable and convenient.

We are looking for a Customer Support Executive who enjoys helping customers, solving problems and providing a positive support experience.

About the Role

As a Customer Support Executive, you will be the first point of contact for our customers. You will assist customers through phone calls, chat and email with product, technical, order, replacement and delivery-related queries.

This is a customer-facing support role. Candidates should have experience supporting external customers/users rather than only providing internal IT or employee helpdesk support.

The role is suitable for candidates with 1–4 years of experience in Customer Support, Customer Service, Product Support or Technical Customer Support.

Key Responsibilities

• Handle customer queries through phone calls, chat and email.
• Understand customer concerns and provide accurate and timely solutions.
• Assist customers with product-related questions, usage and basic troubleshooting.
• Guide customers through step-by-step troubleshooting when required.
• Handle queries related to orders, replacements, warranty, service and deliveries.
• Coordinate with courier/logistics partners regarding shipment and delivery-related issues.
• Follow up with customers until their concerns are resolved.
• Record customer interactions accurately in the CRM/support system.
• Escalate complex issues to the appropriate internal team.
• Maintain a professional, polite and empathetic approach while handling customers.
• Ensure a high level of customer satisfaction and a positive customer experience.

What We're Looking For

• 1–4 years of experience in Customer Support, Customer Service, Product Support or Technical Customer Support.
• Hands-on experience handling customers through calls, chat or email.
• Good spoken and written English communication.
• Strong customer-service orientation with patience and empathy.
• Basic technical troubleshooting and problem-solving ability.
• Ability to explain solutions clearly and guide customers step-by-step.
• Ability to multitask and manage multiple customer interactions.
• Willingness to learn about consumer electronics and technical products.
• Ability to work independently as well as part of a team.

Good to Have

• Experience in consumer electronics, e-commerce, telecom, ISP, D2C or product support.
• Experience supporting products such as Wi-Fi routers, electronic devices or smart devices.
• Experience using CRM or ticketing tools such as Freshdesk, Zendesk, Kapture or similar platforms.
• Good typing speed.
• Knowledge of Hindi, Kannada, Tamil, Telugu or other regional languages.

Important

This is a customer-facing Customer Support role.

Candidates whose experience is primarily limited to internal IT support, System Administration, Desktop Support, Infrastructure Support or employee IT Helpdesk are not the target profile for this position.

Job Details

Role: Customer Support Executive – Semi Voice
Mode: Calls + Chat + Email
Experience: 1–4 Years
Location: Bengaluru, Karnataka
Employment Type: Full Time, Permanent
Work Mode: Work from Office
Working Days: 5 days + alternate Saturdays
Working Hours: 9:00 AM to 6:00 PM (may vary based on business requirements)
Salary: ₹3 LPA – ₹6 LPA, depending on experience and interview performance

Education:
- Graduate in any discipline
- B.Tech/B.E. in Electronics, Electronics & Communication

Why Join Cuzor Labs?

• Opportunity to work with a growing consumer electronics company.
• Develop both customer service and product-support skills.
• Gain exposure to consumer electronics and products.

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• How many years of experience do you have in customer-facing support?
• Have you handled customers through phone calls, chat or email?
• Are you comfortable working from our Bengaluru office?
• Are you comfortable with 9 AM–6 PM working hours and alternate Saturdays?
• Is your previous experience primarily customer/product support rather than internal IT support?

Work Location: In person