Facility Management jobs in Pune, Maharashtra

Job Summary

The Community Manager is responsible for creating an engaging, productive, and welcoming environment for all members of the co-working space. The role involves managing day-to-day operations, handling member relations, organizing community events, coordinating with vendors, ensuring smooth facility management, and driving member retention and occupancy.

Key Responsibilities

Community & Member Management

• Act as the primary point of contact for all members and visitors.
• Build strong relationships with members and ensure high customer satisfaction.
• Conduct onboarding and orientation for new members.
• Address member queries, complaints, and service requests promptly.
• Maintain regular interaction with members to understand their business needs.
• Improve member engagement and retention.

Operations Management

• Oversee daily operations of the co-working space.
• Ensure meeting rooms, cabins, workstations, and common areas are maintained.
• Coordinate housekeeping, security, maintenance, and pantry services.
• Monitor inventory of office supplies and pantry stock.
• Ensure all facilities are functional and professionally maintained.

Sales & Occupancy Support

• Conduct workspace tours for prospective clients.
• Convert walk-in and online inquiries into memberships.
• Coordinate with the sales team to achieve occupancy targets.
• Assist in membership renewals and upselling premium services.

Event & Community Engagement

• Plan and organize networking events, workshops, seminars, and member activities.
• Collaborate with startups, entrepreneurs, and partners for community initiatives.
• Promote member engagement through regular events and networking opportunities.

Vendor & Facility Coordination

• Manage vendors for housekeeping, maintenance, internet, security, and pantry.
• Ensure timely completion of maintenance work.
• Monitor vendor performance and service quality.

Administration & Documentation

• Maintain membership records, agreements, invoices, and billing coordination.
• Prepare daily, weekly, and monthly operational reports.
• Track occupancy, member retention, event participation, and customer feedback.

Customer Experience

• Ensure a premium hospitality experience for members and guests.
• Maintain high standards of cleanliness, ambience, and service quality.
• Resolve escalated customer issues professionally.

Key Performance Indicators (KPIs)

• Occupancy Rate
• Member Satisfaction Score
• Member Retention Rate
• Renewal Percentage
• Complaint Resolution Time
• Event Participation Rate
• Revenue from Upselling
• Operational Compliance
• Facility Maintenance Score

Experience

• 5-9 years of experience in:
• Co-working spaces
• Business centres
• Hospitality
• Customer Success
• Facility Management
• Community Management

Required Skills

• Excellent communication and interpersonal skills
• Customer relationship management
• Operations management
• Vendor management
• Event planning and execution
• Sales and business development
• Problem-solving and conflict resolution
• MS Office (Excel, Word, PowerPoint)
• CRM software knowledge
• Time management and multitasking
• Leadership and team coordination

Working Hours

• 6 days a week mandatory.
• 9:00am to 6:00pm

Pay: ₹300,000.00 - ₹500,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Provident Fund

Work Location: In person