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Fast Job Services jobs in Bhopal, Madhya Pradesh
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Job Post Details
Customer Support Executive – Voice & Chat Process
Bhopal, Madhya Pradesh
₹15,000 - ₹25,000 a month
-
Full-time
Customer Support Executive – Voice & Chat Process
Job details
₹15,000 - ₹25,000 a month
Provident Fund
Full-time
Night shift, Day shift
Bhopal, Madhya Pradesh
Full job description
Job description
About Ajjas
Ajjas is a fast-growing IoT company specializing in GPS tracking devices and smart mobility solutions. We design our products in-house and support customers across India. We believe in ownership, learning, and customer-first thinking.
Role Overview
As a Customer Support Executive, you will be the first point of contact for our customers. Your role is to understand their concerns, guide them patiently, and ensure a smooth support experience over calls and WhatsApp.
If you enjoy talking to people and solving problems, this role is for you.
Key Responsibilities
- Handle inbound and outbound customer calls professionally
- Understand customer issues and provide accurate solutions
- Guide customers on product usage, app features, and basic troubleshooting
- Update customer details and call notes in the CRM system
- Escalate technical issues to the relevant team when required
- Coordinate with internal teams (Tech / Sales / Operations) for quick resolution
- Collect customer feedback and share insights with the team
What We’re Looking For
Must-Have Skills
- Good communication skills in Hindi and English
- Confidence in handling customer calls
- Patience, empathy, and problem-solving mindset
- Basic computer knowledge
Good to Have (Not Mandatory)
- Experience in customer support / call center / tech support
- Familiarity with mobile apps, GPS devices, or IoT products
- Knowledge of CRM tools
- Training will be provided willingness to learn is more important than technical expertise.
Who Should Apply
- Good Hindi & English communication
- Comfortable speaking with customers over the phone
- Patient and calm under pressure
- Comfortable using computers/CRM
- Willing to learn basic technical troubleshooting
Qualifications
- Graduation in any discipline
- Experience: 0–2 years | Freshers with good communication skills are welcome
- Freshers with strong communication skills are welcome
Training & Learning
Training will be provided. Willingness to learn and the ability to understand and resolve customer concerns are more important than prior technical expertise.
Performance Metrics
- Customer Satisfaction (CSAT)
- First Call Resolution (FCR)
- Call quality and process adherence
Work Environment
- Comfortable and friendly office space
- Supportive team and learning culture
- Growth opportunities in a fast-growing tech company
- Working Days: 6 days a week
- Working Hours: 9:15 AM – 6:30 PM
Why Join Ajjas?
- · Work with a fast-growing IoT and smart mobility company.
- · Supportive team and learning-oriented work environment.
- · Opportunity to develop customer service, communication, and technical troubleshooting skills.
- · Day-shift role with no rotational or night shifts.
How to Apply
Email: hr@ajjas.com
Call / WhatsApp: 9826428400
Immediate joiners preferred
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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