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Flipkart Support Executive - job post

Shopemet Networks Private Limited
Bangalore City, Bengaluru, Karnataka
Up to ₹30,000 a month

Job details

Pay

  • Up to ₹30,000 a month

Job type

  • Permanent
  • Fresher
  • Full-time

Location

Bangalore City, Bengaluru, Karnataka

Benefits

Pulled from the full job description

  • Health insurance
  • Paid time off
  • Provident Fund

Full job description

  • Handle customer queries through phone, email, chat, or support tickets across multiple channels.
  • Troubleshoot product or service issues and escalate to the appropriate department when necessary.
  • Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
  • Deliver timely resolutions that align with your company’s service-level agreements (SLAs).
  • Represent the brand tone and values in every interaction to build trust and retention.
  • Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
  • Contribute to team quality goals by meeting first-response targets, CSAT scores, and resolution rates.

Pay: Up to ₹30,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)

Location:

  • Bangalore City, Bengaluru, Karnataka (Preferred)

Work Location: In person

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