Fmcg Distributor jobs in ITC, Karnataka

About the Role

We are seeking a detail-oriented and highly organized Vendor Support Executive to manage day-to-day vendor operations, supply chain coordination, and inventory support activities. This role serves as a key operational link between internal business teams and external vendors, ensuring smooth execution of purchase orders, timely inventory replenishment, catalog accuracy, and operational issue resolution.

The ideal candidate will possess strong analytical skills, a customer-centric mindset, and the ability to collaborate effectively with multiple stakeholders in a fast-paced e-commerce environment.

Key Responsibilities: Vendor Operations & Coordination

• Manage the end-to-end purchase order lifecycle, from order release to successful stock inbound at fulfillment centers.
• Act as the primary operational point of contact for assigned vendors and distributors.
• Coordinate with vendors to ensure timely order fulfilment and inventory replenishment.
• Support vendor onboarding and ongoing operational engagement.

Inventory & Supply Chain Support

• Monitor inventory levels and product availability across fulfilment centres and spoke locations.
• Work closely with internal teams and vendors to minimise stock-outs and maintain healthy inventory levels.
• Support demand planning and replenishment activities to ensure business continuity.
• Track and monitor vendor fill rates, inbound compliance, and operational performance metrics.

Inbound Operations Management

• Coordinate appointment scheduling and follow-ups with vendor supply chain teams.
• Ensure timely stock deliveries and minimize No Call No Show (NCNS) occurrences.
• Resolve inbound-related operational challenges in collaboration with fulfilment centre and operations teams.

Catalog & Master Data Support

• Identify and resolve catalog-related issues such as product suppressions, image discrepancies, and EAN mismatches.
• Coordinate updates to product master data, including cost revisions, attribute changes, and listing corrections.
• Support new product launches and ensure timely activation of new SKUs.

Data Analysis & Reporting

• Prepare and share operational reports related to inventory, stock availability, fill rates, NCNS, and vendor performance.
• Analyse operational data to identify trends, gaps, and improvement opportunities.
• Maintain accurate records and provide insights to support business decision-making.

Stakeholder Collaboration

• Partner with Vendor Managers, Business Operations Teams, Fulfillment Centers, and Supply Chain stakeholders to resolve operational issues.
• Participate in regular vendor review meetings and performance discussions.
• Escalate critical issues proactively and drive timely resolution.

Sales & Event Support

• Monitor product and purchase order performance during promotional events, sales campaigns, and peak business periods.
• Support inventory readiness and operational execution during high-demand periods.

Basic Qualifications

• Bachelor's degree in Business Administration, Commerce, Operations, Supply Chain, Engineering, or a related field.
• 4+ years of experience in vendor operations, business operations, supply chain, procurement, customer support, or e-commerce operations.
• Experience handling large datasets and making data-driven decisions.
• Basic understanding of procurement processes, inventory management, and supply chain operations.
• Prior experience in E-commerce, Retail, FMCG, Consumer Electronics, or related industries is preferred.

Required Skills & Competencies: Analytical & Technical Skills

• Advanced proficiency in Microsoft Excel and MS Office Suite.
• Strong analytical and problem-solving abilities.
• Ability to work with large datasets and generate actionable insights.
• Understanding of inventory and supply chain performance metrics.

Communication & Collaboration

• Strong written and verbal communication skills.
• Excellent stakeholder management and coordination abilities.
• Ability to build effective working relationships with internal and external partners.

Execution & Ownership

• Strong organizational and time-management skills.
• Ability to manage multiple priorities simultaneously in a dynamic environment.
• High attention to detail and commitment to operational excellence.
• Self-driven with a strong sense of ownership and accountability.

What Success Looks Like

• Consistent product availability and inventory health.
• Timely and accurate purchase order execution.
• Improved vendor compliance and operational efficiency.
• Reduced inbound and catalog-related issues.
• Strong vendor relationships and stakeholder satisfaction.
• Effective use of data to drive operational improvements and business outcomes.

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Required)

Experience:

• Vendor support: 4 years (Preferred)
• Business Operations: 4 years (Required)

Location:

• Bengaluru, Karnataka (Required)

Work Location: In person