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Work From Home Customer Support ExecutiveJob Title

Customer Support Executive (Work From Home)

Company

Advanzala Infotech Private Limited

Job Type

• Full-Time
• Permanent
• Work From Home (Remote)

About Us

Advanzala Infotech Private Limited is a fast-growing cloud communication company providing solutions such as WhatsApp Business API, AI Chatbots, IVR Systems, Toll-Free Numbers, Bulk SMS, Voice Broadcasting, and CRM Integrations. We are looking for a dedicated Customer Support Executive who enjoys solving customer problems and delivering an exceptional customer experience.

Job Responsibilities

As a Customer Support Executive, you will be responsible for:

• Handling customer support queries through phone calls, WhatsApp, email, and support tickets.
• Understanding customer issues and providing timely resolutions.
• Connecting with customers via Google Meet, AnyDesk, or remote desktop tools to troubleshoot technical issues.
• Coordinating with internal teams and third-party vendors for service activations, issue resolution, and escalations.
• Raising and tracking support tickets until closure.
• Following up proactively with customers regarding pending issues.
• Making renewal reminder calls and ensuring customers renew their subscriptions before expiry.
• Assisting customers with billing, invoices, payment confirmations, and account-related queries.
• Collecting customer feedback after issue resolution and ensuring high customer satisfaction.
• Maintaining accurate records of customer interactions in the CRM.
• Identifying recurring issues and suggesting process improvements.
• Escalating critical issues to senior technical teams when required.
• Ensuring every customer receives prompt, professional, and courteous support.

Required Skills

• Excellent verbal and written communication in English and Hindi.
• Strong customer handling and problem-solving skills.
• Basic computer proficiency and the ability to learn new software quickly.
• Comfortable using Google Meet, AnyDesk, TeamViewer, or similar remote support tools.
• Good understanding of Microsoft Office, Google Workspace, and web applications.
• Ability to multitask and prioritize work effectively.
• Positive attitude, patience, and empathy while dealing with customers.
• Strong follow-up and coordination skills.

Preferred Experience

• 1–3 years of experience in Customer Support, Technical Support, Customer Success, or Telecalling.
• Experience in SaaS, IT, Telecom, Cloud Communication, CRM, WhatsApp Business API, or Software Support will be an added advantage.
• Freshers with excellent communication skills and a willingness to learn are also encouraged to apply.

Work Requirements

• Dedicated laptop or desktop with a stable internet connection.
• Quiet work environment suitable for customer calls.
• Ability to work independently from home.
• Willingness to attend online meetings and training sessions.

What We Offer

• Work From Home flexibility.
• Fixed salary with performance incentives.
• Career growth opportunities.
• Continuous training and skill development.
• Friendly and supportive work environment.
• Opportunity to work with cutting-edge communication technologies.

Key Performance Indicators (KPIs)

• First response time.
• Ticket resolution time.
• Customer Satisfaction (CSAT).
• Renewal success rate.
• Ticket closure quality.
• Customer feedback ratings.
• Attendance and productivity.

Ideal Candidate

We are looking for someone who treats every customer like a priority, communicates professionally, takes ownership of issues until they are resolved, and believes that excellent customer service builds long-term business relationships.

If you enjoy helping people, solving problems, and working in a fast-growing technology company, we'd love to hear from you.

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid time off

Work Location: Remote