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ROLE AND RESPONSIBILITIES
OVERALL ROLE
The Technical Manager will (lead a team to) manage the day-to-day M&E Operations and activities for the assigned
property/facility, and be the on-site key point of contact for key location stakeholders. The role will assume overall
responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of
material, equipment & supplies, occupancy services and helpdesk.
MAJOR RESPONSIBILITIES
 Operations Management
 Establish Engineering & Operational procedures and roll out the same for site staff
 Establish contacts with local authorities on the facility related issues and maintain the relationship.
Responsible for all legal & authorities related compliances pertaining to facility & engineering systems
 Plan and manage the budgets for Engineering & Operational contracts
 Carry out Technical Audits for all installations at periodical intervals
 Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the
manufacturer recommendations
 Plan & take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil
works pertaining to the facility
 Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and
inventory
 Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients
/ OEMs
 Periodically inspect the logbooks, checklists and PPM schedules for a better management of Engineering
systems
 Work towards the 'ZERO' down time and set up the practices to ensure the delivery of seamless service
 Responsible for ensuring all statutory obligations such as Fire, Lift, Explosives and stability certificate etc.
 Responsible for setting up the maintenance contracts to ensure the risk mitigation
 Implement the Energy management programs to reduce the cost on utilities
 Handle small renovation projects from initiation to completion. Basic knowledge of Projects management is
essential
 Responsible for weekly & monthly reports on M&E, covering the maintenance contracts, spare parts
consumption, Incident reports, Improvement projects etc
 Ensure energy management, saving opportunities, risk management & engineering systems audits.
 Recommend continuous quality improvement practices and implement Industry Best Practice operations
 Review existing operations regularly to reduce costs and improve operational standards
 24/7 emergency call support and site attendance is required
 Develop and implement a facility management program including preventative maintenance and life-cycle
requirements
 Supervise maintenance and repair of facilities and equipment. Timely maintenance of Generator, UPS,
Elevator, Air conditioners and other critical equipment
 Plan and monitor appropriate facility management staffing levels & ensure efficient utilization of facility
maintenance staff
 Develop and implement innovation programs and processes that reduce utility costs, increase productivity and
savings and share learnings with within department
 Continuous optimization of processes, tools and documentation
 Stakeholder Management
 Develop and sustain a high-quality well motivated team
 Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out
 Manage and coach team
 Provide technical advice and guidance for site delivery team
 Ensure high staff morale, trust and work ethics
 Build and maintain an environment that supports teamwork, co-operation and performance excellence within
team
 Contracts Management

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 Plan and manage all contracts to ensure that they are professionally delivered at the right costs
 Ensure expiry of contracts are well-monitored and re validations are initiated if needed
 Ensure contracts are continually assessed to deliver best value
 Calculate and compare costs for goods and services to maximize cost-effectiveness
 Manage contractor and vendor relationships
 Procurement & Vendor Management
 Ensure vendors are well-managed, delivering services on time and within budget
 Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the
manufacturer recommendations, established processes, tools and documentation
 Plan and manage budgets for Engineering & Operational contracts
 Ensure that vendor procurement processes comply with agreed procurement guidelines as well as One97 /
Paytm best practices
 Finance Management
 Verify payment and invoicing match contract pricing
 Prepare and track facility budget
 Monitor expenses and payments
 Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures
and purchases for the location
 Develop and implement cost reduction initiatives
 Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control
requirements including One97 / Paytm best practices
 Ensure financial processes are followed at all times
 Health & Safety Management
 Ensure the provision of a safe working environment
 Advise on and monitor energy efficiency
 Oversee environmental health and safety practices & implement changes for safe work environment
 Respond to facility and equipment alarms and system failures
 Ensure compliance with statutory regulations on fire, health and safety standards
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
 Graduate / Postgraduate in Electrical Engineering
 8-10 years’ experience in managing Conventional / Multi-tenant Facility
 Has background and experience working in service industry
 Knowledge of local occupational health and safety requirements
 Knowledge of critical facilities
 Knowledge of vendor management for specialized services
 Excellent understanding of technical aspects of property and its utilities (Data center, generators, Air-
conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, UPS, BMS system)
 Strong budget management and financial analysis skills
Other Personal Characteristics
 Strong communicator – Good presentation skills and possesses strong verbal & written communication skills
(English & Hindi), also an active listener
 Passion for quality – has an eye for detail to make sure the best delivery of services
 Self-motivated; confident & energetic
 Ability to effectively deal with stressful situations
 Flexible – able to adapt to rapidly changing situations
 Strongly goal-oriented – able to focus on meeting all performance targets
 Is a team player – able to cooperate and work well with others to meet targets
 Proven ability to initiate and follow through with improvement initiatives
 Exhibits honesty & trustworthiness