Fresher Technical Support jobs in Andheri, Mumbai, Maharashtra

Industry: IT Support
Date of posting: 20/09/2021
Vacancy: Multiple
Experience: 0-1 Years’ relevant experience
Work Location: Mumbai/Pune
Salary: As per the Industry standards

Education Qualification:

• B.SC/Diploma/BE in IT/Telecommunication/Computer Science
• Certifications in Radio, Voice, Data & Networking

Responsibilities:

• Plan and deploy upgrades to fulfil compliance, security or capacity requirements
• Design, test and implement new solutions for product under its direct responsibility
• Work in close relationship with other IT teams to ensure client requirement and expectation are mutually agreed
• Deliver continuous improvement of the products under its direct responsibility (efficiency, new features, self-service, …)
• Support production platforms across all products under the department’s responsibility (include Support, Weekend operation)

Desired skills:

• Cisco Certified Network Associate Certification
• Cisco Certified Network Professional or Voice Collaboration Certification
• Global orientation and Process oriented
• Ability to stay focused and Open to work in 24X7 shifts if required
• Intermediate level experience in handling Cisco IP telephony Network Infrastructure
• Basic Understanding of concepts: OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols, etc.
• Intermediate understanding of switching – VLAN, Voice VLAN, Inter Vlan routing, PoE etc.

Soft skills:

• Ability to think analytically while working in a high-volume work environment
• Able to easily communicate complex concepts and instructions to non-technical end-users
• Knowledge and understanding of network designs and concepts
• Ability to apply technical knowledge to troubleshoot
• Documentation & Presentation Skills with excellent Communication skills

Please send updated profile to: hr@jampottech.com