Fresher jobs in Bhopal, Madhya Pradesh

Customer Handling Executive / Customer Service Executive – Official Job Description

Job Title: Customer Handling Executive

Job Summary:
The Customer Handling Executive is responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience. The role involves maintaining professional communication and providing accurate information about products and services.

Key Responsibilities:

• Handle customer inquiries through phone, email, chat, or in-person interactions.
• Resolve customer complaints and provide appropriate solutions.
• Maintain customer records and update information in company systems.
• Explain products, services, policies, and procedures to customers.
• Follow up on customer requests and ensure timely resolution.
• Coordinate with internal departments to address customer issues.
• Maintain a professional and customer-focused approach at all times.
• Meet service quality and customer satisfaction standards.

Required Skills:

• Strong communication and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Basic computer knowledge (MS Office, Email, CRM software).
• Ability to work in a team and under pressure.
• Good organizational and time-management skills.

Qualifications:

• Minimum 12th Pass / Graduate (as per company requirements).
• Prior customer service experience is preferred but not always required.
• Freshers may apply if they possess good communication skills.

Work Environment:

• Office, call center, retail store, or customer support center.
• May involve rotational shifts depending on business requirements.

Job Types: Full-time, Fresher, Permanent

Pay: ₹18,000.00 - ₹29,741.11 per month

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person