Freshers Technical Support jobs in Chennai, Tamil Nadu

About the Role

We are looking for a motivated and enthusiastic Technical Support Intern to join our team. This internship is ideal for fresh graduates who are passionate about technology, problem-solving, and customer interaction. You will receive hands-on training on our SaaS product and work closely with the support and product teams to provide excellent customer service.

Key Responsibilities

• Provide first-level technical support to customers via phone, email, and remote sessions.
• Understand customer issues, troubleshoot basic technical problems, and provide timely resolutions.
• Escalate complex issues to the technical team while ensuring proper follow-up.
• Assist customers with product usage, configuration, and navigation.
• Log, track, and update support tickets accurately.
• Coordinate with internal teams to ensure prompt issue resolution.
• Learn the company's SaaS product and become a product specialist.
• Document common issues and contribute to the knowledge base.
• Ensure a high level of customer satisfaction through professional communication.

Required Skills

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (2025/2026 graduates are welcome).
• Hindi, Malayalam, Urudu Fluency in any one of these languages
• Basic knowledge of computers, networking, and operating systems.
• Good verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Willingness to learn new technologies and SaaS products.
• Ability to work effectively in a team environment.

Pay: From ₹15,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you willing to relocate to chennai?
• Are you an immediate Joiner?
• Do you speak any one of these languages? Hindi, Malayalam, Urudu

Education:

• Bachelor's (Required)

Language:

• Hindi (Required)
• Malayalam (Required)
• Urdu (Required)

Work Location: In person