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Job Post Details

non voice process (Chat) Immediate joiner with excellent written skills - job post

Internationalschooling
Delhi, Delhi
₹20,000 - ₹45,000 a month

Job details

Pay

  • ₹20,000 - ₹45,000 a month

Job type

  • Full-time

Location

Delhi, Delhi

Benefits

Pulled from the full job description

  • Paid sick time
  • Cell phone reimbursement
  • Leave encashment
  • Internet reimbursement
  • Commuter assistance
  • Flexible schedule

Full job description

Please share your cv at 9310404166

Job description:

Role Overview

As a Chat Process Executive, you will be the first point of contact for our students and parents, providing real-time assistance through chat platforms. Your role is crucial in ensuring a seamless learning experience by addressing inquiries, resolving issues, and offering guidance with empathy and efficiency.

Key Responsibilities

  • Customer Interaction: Respond promptly and professionally to student and parent inquiries via live chat, ensuring clarity and accuracy in information provided.
  • Issue Resolution: Identify and resolve concerns related to course content, technical issues, and account management.
  • Documentation: Maintain detailed records of interactions, feedback, and resolutions to inform continuous improvement.
  • Collaboration: Work closely with academic and technical teams to escalate and resolve complex issues.
  • Feedback Loop: Gather and relay user feedback to relevant departments to enhance our services.
  • Knowledge Update: Stay informed about our course offerings, platform updates, and policies to provide accurate information.

Qualifications

  • Education: High school diploma or equivalent; a bachelor's degree is a plus.
  • Experience: 0- 5 years in customer support or a related field
  • Communication Skills: Exceptional written English proficiency with a friendly and empathetic tone.
  • Typing Speed
  • Problem-Solving: Strong analytical skills to troubleshoot and resolve issues efficiently..
  • Multitasking: Ability to manage multiple chat conversations simultaneously without compromising quality.

Preferred Attributes

  • Adaptability: Comfortable working in a dynamic, fast-paced environment.
  • Cultural Sensitivity: Ability to interact with a diverse, global user base with respect and understanding.
  • Time Management: Efficiently prioritize tasks to meet response time targets.
  • Team Player: Collaborative mindset to work effectively with cross-functional teams.

What We Offer

  • Professional Growth: Opportunities for career advancement within a growing global organization.
  • Supportive Environment: Access to training resources and a collaborative team culture.
  • Global Exposure: Engage with an international community of learners and educators.

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Internet reimbursement
  • Leave encashment

Work Location: In person

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Paid sick time

Application Question(s):

  • will you be able to come in person for interview on 20th June

Work Location: In person

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