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At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Global Leader, Resource Management

Role Purpose

The Global Leader, Resource Management is a key member of the Talent Supply Chain (TSC) leadership team, responsible for leading Resource Management for a Technology Vertical /Capability. The role drives workforce planning, demand-supply optimization, Bench Management, staffing strategy, talent fulfillment, workforce analytics, and operational excellence to ensure the right talent is available at the right time while maximizing business performance, workforce agility, and talent outcomes.

As the leader of Demand, Supply, and Fulfillment, the incumbent will develop scalable workforce strategies, strengthen stakeholder partnerships, and drive data-led decision-making to support growth and operational effectiveness.

Key Responsibilities

Workforce Strategy & Leadership

• Develop workforce model for the business to meet its growth and margin targets.
• Serve as a strategic advisor to business leaders on workforce capacity, talent availability, fulfillment risks, and staffing investments.
• Establish governance frameworks, operating models, and performance metrics to drive accountability and business outcomes.
• Build and lead a high-performing Resource Management organization.

Bench Management & Talent Deployment

• Own enterprise bench management strategy, governance, and performance outcomes.
• Drive proactive deployment of available talent through internal mobility, redeployment, and workforce readiness initiatives.
• Monitor and improve key bench metrics including bench size, bench aging, deployment velocity, and utilization.

Demand-Supply Planning & Fulfillment

• Lead e-2-e Demand-Supply Planning, Fulfillment, and Resource Management operations.
• Optimize workforce deployment, utilization, staffing, and fulfillment outcomes.
• Partner with Delivery, Sales, Talent Match, Recruiting, and HR teams to ensure timely and effective talent fulfillment.
• Build proactive workforce supply strategies through internal mobility, redeployment, workforce readiness, and capability planning.
• Anticipate demand shifts and mitigate workforce risks to support business growth.

Workforce Analytics & Insights

• Ensure workforce data quality across demand forecasts, skills inventory, resource availability, utilization, and fulfillment metrics.
• Deliver actionable insights that improve forecasting accuracy, workforce productivity, and business performance.
• Establish workforce scorecards and governance mechanisms to support executive decision-making.

Operational Excellence

• Drive process standardization and scalable operating models.
• Lead continuous improvement initiatives focused on efficiency, transparency, and workforce productivity.
• Embed governance, best practices, and operational discipline across workforce planning and staffing processes.

Stakeholder & Team Leadership

• Build strong partnerships with senior leaders across Delivery, Sales, HR, Recruiting, Finance, and Talent Supply Chain.
• Influence workforce decisions through data-driven insights and strategic recommendations.
• Lead and develop a high-performing global Resource Management team.
• Ensure alignment between workforce strategies, talent priorities, and business objectives.

Success Measures

• Improved demand forecast accuracy and fulfillment effectiveness.
• Enhanced workforce utilization, productivity, and talent mobility.
• Improved staffing effectiveness and workforce readiness.
• Increased adoption of workforce analytics and governance practices.
• Successful delivery of workforce transformation and operational excellence initiatives.
• Measurable contribution to business growth, profitability, and stakeholder satisfaction.

Experience

• Deep experience in one or more areas of Strategic Planning and Operations in Tech. Delivery, Resource Management, Workforce Planning, Talent Supply Chain, Workforce Operations, including leadership responsibility.
• Strong in analytics including modeling, deeply analytical and ability to drive Operations.
• Ability to straddle across demand forecasting, capacity planning, staffing strategy, talent deployment, fulfillment, workforce analytics, and transformation.
• Strong track record of business outcomes through workforce optimization and cross-functional leadership.
• Demonstrated ability to influence senior stakeholders and lead large-scale workforce initiatives.

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

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Job Type

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Remote Type -

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