Skip to main content
Upload your CV and find your next job on Indeed!

Great Mount Coco Lagoon jobs

Sort by: -
    • Reports To:* General Manager (Functional Reporting: Vice President).
    • The role involves auditing, inspecting, coaching, and ensuring consistent adherence to…
    • View all coco lagoon resort by Great Mount, Pollachi jobs - Pollachi, Tamil Nadu jobs - Quality Assurance Manager jobs in Pollachi, Tamil Nadu
    • Salary Search: Quality Assurance Manager (Luxury Resort Operations) salaries in Pollachi, Tamil Nadu
    • A Junior Sous Chef assists the head and senior sous chefs in running a professional kitchen.
    • They supervise line cooks, manage daily food prep and line…
    • Reports To:* Reservations Manager / Vice President.
    • The role is that of a hospitality consultant and guest experience specialist who guides every prospective…
    • The Restaurant Server is responsible for providing excellent food and beverage service to guests, ensuring a pleasant dining experience through prompt,…
    • Ensure the safety and well-being of all guests using the swimming pool.
    • Continuously monitor pool activities and identify potential hazards.

Job Post Details

Quality Assurance Manager (Luxury Resort Operations) - job post

coco lagoon resort by Great Mount, Pollachi
Pollachi, Tamil Nadu
₹15,917.16 - ₹68,916.87 a month

Job details

Pay

  • ₹15,917.16 - ₹68,916.87 a month

Job type

  • Full-time

Location

Pollachi, Tamil Nadu

Benefits

Pulled from the full job description

  • Food provided
  • Paid time off
  • Paid sick time
  • Cell phone reimbursement
  • Commuter assistance

Full job description

Quality Assurance Manager (HOD – Quality Assurance)

Location: Coco Lagoon by Great Mount, Pollachi
Reports To: General Manager (Functional Reporting: Vice President)
Employment Type: Full Time

About the Role

We are seeking an experienced Quality Assurance Manager to drive operational excellence across all departments. The role involves auditing, inspecting, coaching, and ensuring consistent adherence to luxury hospitality standards while enhancing the overall guest experience.

Key Responsibilities

  • Conduct scheduled and surprise audits across all departments.
  • Ensure compliance with Resort SOPs and brand standards.
  • Inspect guest rooms, public areas, restaurants, kitchens, and facilities.
  • Audit food quality, hygiene, engineering, maintenance, and landscaping.
  • Interact with guests to evaluate service quality.
  • Conduct reservation quality audits (calls, emails, WhatsApp, and proposals).
  • Review complaint handling and monitor corrective actions.
  • Prepare daily, weekly, and monthly quality reports.
  • Drive continuous improvement initiatives across the resort.

Departments Covered

Front Office, Reservations, Housekeeping, Food Production, F&B Service, Banquets, Engineering, Security, HR, Purchase, Stores, Accounts, Sales & Marketing, Activities, Laundry, Landscaping, Swimming Pool Operations, Public Areas, Staff Facilities, and Back-of-House Operations.

Candidate Profile

  • Degree/Diploma in Hotel Management.
  • 8–15 years' experience in luxury hospitality/resorts.
  • Multi-department operational exposure preferred.
  • Strong communication, reporting, and MS Office skills.
  • Audit experience is an added advantage.

Desired Skills

  • Strong attention to detail.
  • Luxury service mindset.
  • Leadership and analytical skills.
  • Excellent observation and reporting abilities.
  • Coaching and mentoring capability.
  • High ethical standards and guest-centric approach.

Key Performance Indicators (KPIs)

  • SOP Compliance
  • Audit Scores
  • Guest Satisfaction
  • Reduction in Repeat Complaints
  • Corrective Action Closure
  • Food Safety & Housekeeping Standards
  • Brand Standard Compliance
  • Overall Resort Quality Index

Compensation & Benefits

  • Competitive salary
  • Performance incentives
  • Accommodation
  • Duty meals
  • Uniforms
  • Career growth opportunities

How to Apply

Please send:

  • Updated Resume
  • Recent Photograph
  • Current & Expected CTC
  • Notice Period
  • Details of Luxury Hospitality Experience
  • A brief note on a quality improvement initiative you have led

Email: vpm@greatmount.in

Coco Lagoon by Great Mount – Pollachi
Where Luxury Meets Authentic South Indian Hospitality.

Pay: ₹15,917.16 - ₹68,916.87 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Food provided
  • Paid sick time
  • Paid time off

Work Location: In person

Let Employers Find YouUpload Your Resume