Great Mount Coco Lagoon jobs

Job Summary

A Front Office Associate is responsible for welcoming guests, handling check-ins and check-outs, managing reservations, and ensuring excellent guest service throughout the stay. The role requires strong communication skills, professionalism, and the ability to handle guest requests efficiently.

Key Responsibilities

• Welcome guests in a friendly and professional manner.
• Handle guest check-in and check-out procedures.
• Verify guest details, identification, and payment methods.
• Manage room reservations and room allocations.
• Answer phone calls, emails, and guest inquiries promptly.
• Coordinate with housekeeping and other departments regarding room status and guest requirements.
• Handle guest complaints and provide suitable solutions.
• Maintain accurate guest records and billing details.
• Assist guests with resort information, activities, and local attractions.
• Ensure lobby and front office areas are clean and presentable.
• Follow resort policies, SOPs, and safety procedures.
• Upsell resort facilities, room categories, and special packages whenever possible.

Required Skills & Qualifications

• Excellent communication and interpersonal skills.
• Good knowledge of customer service practices.
• Basic computer knowledge and familiarity with PMS software.
• Ability to work in shifts, weekends, and holidays.
• Strong problem-solving and multitasking abilities.
• Professional appearance and positive attitude.

Educational Qualification

• Diploma or Degree in Hotel Management / Hospitality Management preferred.
• Relevant experience in hotel or resort front office operations is an advantage.

Experience

• Fresher or 1–3 years of experience in hospitality industry preferred.

Key Competencies

• Guest handling
• Team coordination
• Telephone etiquette
• Attention to detail
• Time management
• Conflict resolution

Working Conditions

• Rotational shifts including night shifts.
• Standing for extended periods.
• Interaction with domestic and international guests.

Performance Indicators

• Guest satisfaction scores
• Check-in/check-out efficiency
• Complaint resolution
• Upselling performance
• Accuracy in billing and reservations

Pay: ₹14,000.00 - ₹16,500.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person