Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

• Independently manage the day-to-day Operations at branches across all teams. This covers Tellers, Customer Service, Lockers as well.

• Own, lead and spearhead the branch operations hygiene by ensuring all actions at the branches are aligned to the local, Group and Regulatory policies and procedures.

• Ensure that customer satisfaction is at the helm of all the actions undertaken at the branch by maintaining a strong customer service culture.

• Lead and drive the HSBC principles, values and behaviors within the Branch team and ensure positive growth-oriented environment

• Ensure satisfactory audits and positive branch operational score cards by identifying control gaps, taking corrective actions through various enablers such as internal reviews / branch hygiene checklists, reports checking etc.

• Ensure timely, satisfactory, fair and transparent closures of all customer complaints by owning the customer and his/her grievances.

• Deliver the Branch KPIs on Operations and Service at pace.

• Own and contribute, along with the Branch Manager, to the strategic goals of the business as outlined from time to time.

• UB-CSM will have the Premier Service Manager, Teller Operator, Locker (where applicable) and the UBs reporting to the role.

• The UB-CSM will also own up KPIs (sales) of the Universal Banker / Premier Service Manager as applicable from time to time.

• Deliver at pace and have a hands-on approach
• Be result oriented and dynamic
• have brilliant Interpersonal and communication skills
• Basic Banking Industry knowledge
• Have Team management experience

Pro-tip : Familiarity with AI-enabled tools is an advantage.

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  Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.