This is an exciting time to join us. We are a rapidly growing molecular diagnostics company investing heavily in R&D to develop the next generation of innovative diagnostic kits.

Our vision is to offer sensitive, accurate and quick diagnostic solutions to enhance laboratory efficiencies and ultimately resulting in better patient care.

You will join a fast-paced work environment that encourages teamwork, quality, and offers opportunities for personal as well as professional growth. We have a range of full-time roles with competitive benefits.

Committed to the development of our people, in depth training is provided along with a clear development plan.

The company is innovative and dynamic and now is a great time to join us and build your career. Our people are shaping the next generation of molecular diagnostics. Come and join us and be part of the team.

Application Specialist

Company Name: 3B BlackBio Dx Limited
Location: Bangalore, Chennai
Experience: 2-3 Years
Salary: As per Industry Standards

Position Summary

This position will be dedicated to supporting the customers with application training of TRUPCR® assays, and will include on-site / off-site training & troubleshooting, demos, and other pre- and post-sale technical support in the assigned territory.

Essential Job Responsibilities:

Complement Sales team for pre- and post-sales support activities by providing deep technical expertise. This will include responding to customer requests for technical support, giving technical seminars, performing product demonstrations, providing on-site/in-lab support or off-site/virtual support & troubleshooting issues related to user’s technical skills, software and instruments.

Provide knowledge and customer feedback to R&D team for the continuous improvement of products

Draft detailed technical protocols/reports from customer interactions

Contribute to applications data and collateral generation by liaising with R&D and marketing

Develop and support customers

Complaint handling escalated by Sales team

Enhancing feedback from the customers

Manage post-marketing surveillance

Assist the marketing team with conduction of CMEs, Road Shows, Kit demonstrations, participation in regional conferences etc.

Desired Profile:

Bachelors or Masters in Life Sciences (Biochemistry, Biotechnology),

Minimum of 2-3 years of hands-on experience in Real Time PCR workflow in Diagnostic Lab Setup.

Proven ability to build mutually beneficial, personable, trusting relationships with customers

Good English communicator with excellent interpersonal skills, strong verbal/written communications skills and attention to detail are required

Strong problem solving and analytical skills

Ability to work well within a global, cross functional team

Must be willing and able to work flexible hours to accommodate client schedules

Must be willing to travel up to 50% of the time

Role: Application Specialist
Industry Type: Medical / Healthcare / Hospitals
Functional Area: Customer Support
Employment Type: Full Time
Role Category: Technical Support
Education: B.Tech., M.Sc., M.Tech. (Biotechnology/Biochemistry)