Healthcare jobs in Bengaluru, Karnataka

Job Title: Patient Care Coordinator

Company Name: Manipal Hospitals

Job Description:
The Patient Care Coordinator is responsible for ensuring a seamless and efficient patient experience throughout their healthcare journey. This role involves coordinating appointments, managing patient records, and facilitating communication between patients and healthcare providers. The coordinator will serve as a liaison, ensuring that patients receive the necessary care and support while navigating medical processes.

Key Responsibilities:

• Manage patient appointments and schedules to ensure timely access to healthcare services.
• Greet and assist patients upon arrival, creating a welcoming environment.
• Collect and verify patient information and medical history for accurate record-keeping.
• Communicate effectively with healthcare providers and other staff members to address patient needs.
• Provide information to patients about treatment plans, procedures, and policies.
• Coordinate referrals and follow-up appointments as required.
• Handle inquiries and concerns from patients and their families with empathy and professionalism.
• Maintain and update patient records, ensuring confidentiality and compliance with healthcare regulations.
• Assist in insurance verification and billing processes as needed.
• Participate in quality improvement initiatives to enhance patient care services.

Skills and Tools Required:

• Excellent communication and interpersonal skills to foster strong relationships with patients and staff.
• Strong organizational skills and attention to detail for managing multiple tasks effectively.
• Empathy and compassion in dealing with patients and their families.
• Proficiency with healthcare management software and electronic medical record systems.
• Ability to work collaboratively in a team-oriented environment.
• Strong problem-solving skills to address patient concerns efficiently.
• Knowledge of healthcare policies and protocols, including insurance processes.
• Basic computer skills, including familiarity with Microsoft Office Suite and scheduling software.
• Prior experience in a healthcare setting is an advantage.