Healthcare jobs in Gurugram, Haryana

Job Title: Operations Executive – Medical Tourism & Healthcare

Department: Operations

Experience: 3–4 Years

Employment Type: Full-Time

Location: Gurugram

Organization: Art of Healing Cancer (AOHC)

About the Role:

We are looking for an experienced and proactive Operations Executive with a strong understanding of the healthcare and hospital industry, particularly medical tourism. The candidate will be responsible for managing patient coordination, hospital relationships, treatment arrangements, and end-to-end operational activities for domestic and international patients.

The ideal candidate should have experience working with hospitals, healthcare providers, medical Experience in an oncology, multi-speciality or super-speciality hospital.

Key Responsibilities

1. Medical Tourism Operations

Handle end-to-end coordination for international and domestic patients seeking medical treatment in India.

Coordinate with patients regarding treatment requirements, medical reports, consultations, and treatment plans.

Arrange airport pickup and drop, accommodation, local transport and interpreters

Share treatment plans, estimates and schedules with patients and families, with the clinical team’s guidance

Coordinate travel accommodation, airport transfers, and other patient-related arrangements.

2. Hospital & Healthcare Coordination

Coordinate with hospital administration, medical teams, and international patient departments.

Schedule doctor consultations, hospital visits, admissions, and discharge procedures.

Follow up with hospitals regarding treatment updates, patient requirements, and medical documentation.

3. Patient Relationship Management

Act as the primary point of contact for patients and their families.

Handle patient queries, concerns, and service-related requests.

Provide regular updates regarding appointments, treatment progress, and hospital procedures.

Ensure a smooth and positive patient experience throughout the treatment journey.

Maintain patient records and follow-up information.

4. Documentation & Operations Management

Maintain patient records, medical reports, quotations, and treatment-related documents.

Coordinate treatment estimates, hospital packages, and billing-related information.

Maintain daily operational reports and patient tracking sheets.

Ensure proper documentation and timely follow-ups.

Handle administrative and operational responsibilities as required.

Required Skills & Qualifications

Bachelor's degree in Healthcare Management, Hospital Administration, Business Administration, or a related field.

3–4 years of experience in healthcare operations, hospital administration, or medical tourism.

Good understanding of hospital operations and healthcare processes.

Experience in international patient coordination or medical tourism will be highly preferred.

Ability to manage multiple patients and operational activities simultaneously.

Preferred Experience

Good understanding of handling international patients: visas, travel, stay and communication and Proficiency in MS Excel, email, WhatsApp and basic hospital or CRM software.

Knowledge of international patient services and medical travel coordination.

Understanding of hospital admission, consultation, treatment, and discharge processes.

Experience coordinating with international patients and healthcare partners.

Application Requirement: Candidates are requested to share their updated resume on WhatsApp: 8796870083

Job type: Full-time

Work location: In person

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person