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Job Post Details

HEALTHCARE SUPPORT EXECUTIVE - job post

Aabasoft
2.9 out of 5 stars
Kochi, Kerala
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Location

Kochi, Kerala

Full job description

Job Summary

The Healthcare Support Executive is responsible for handling inbound calls from customers and providing accurate, clear, and timely information related to healthcare services, reports, and results. The role requires strong communication skills and a customer-centric approach to ensure a positive customer experience.

Requirements

  • Key Responsibilities

    • Handle inbound calls from patients, healthcare providers, and partners in a professional and courteous manner
    • Provide accurate information related to diagnostic tests, test results, report availability, sample collection status, and turnaround times
    • Assist callers with appointment scheduling, rescheduling, and service-related inquiries
    • Ensure proper verification of patient identity prior to sharing any medical information
    • Address billing, payment, and report-related queries in accordance with company policies
    • Accurately document call interactions and update patient records in internal systems
    • Adhere strictly to standard operating procedures (SOPs), quality standards, and data privacy regulations.
    • Maintain high levels of service quality, accuracy, and customer satisfaction
    • Meet defined performance metrics related to call quality, productivity, and compliance

What we Expect from you?

  • Familiarity with healthcare compliance standards

  • Customer-focused mindset with empathy and patience

What you've got?

Required Qualifications

  • Graduate or diploma in any discipline (Healthcare background preferred)
  • Prior experience in healthcare support or call center operations is an advantage
  • Basic understanding of healthcare processes and terminology
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