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    • Familiarity with healthcare compliance standards.
    • Basic understanding of healthcare processes and terminology.
    • View all Aabasoft jobs - Kochi, Kerala jobs - Healthcare Executive jobs in Kochi, Kerala
    • Salary Search: HEALTHCARE SUPPORT EXECUTIVE salaries in Kochi, Kerala
    • See popular questions & answers about Aabasoft
  • We are looking for passionate, skilled and dedicated healthcare professionals to join our growing organization. If you are committed to delivering excellent…
    • Valid manual driving license is mandatory Interested candidates.
    • Pay: ₹35,086.00 - ₹44,343.70 per month.
    • Produces information by transcribing dictation, preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence.
    • Graduate in any discipline (Healthcare background preferred).
    • Minimum 2–4 years of experience (Hospital experience preferred).
    • B.Sc/M.Sc Medical Documentation with minimum 1 year experience in Medical Records and related activities.
    • Maintain and update patient medical records.
    • Ensure all medical records are complete and accurate.
    • File, retrieve, and archive patient records.
    • Welcoming and assisting patients and visitors.
    • Managing appointments, registrations, and follow-ups.
    • Allot rooms and help in discharge summary.
    • Knowledge of healthcare regulations and accreditation standards.
    • Relevant certifications in healthcare quality or hospital administration are an advantage.
    • Growth opportunities in home healthcare.
    • The organization emphasizes professional standards, trained staff, and structured care delivery to meet diverse home…
    • Should be well versed in corporate occupational health practices with at least 5 years of experience in corporate setup, some hospital experience preferred.
  • View similar jobs with this employer
    • Qualifications: Candidates must hold a certificate in ANM (Auxiliary Nurse Midwife), GDA (General Duty Assistant), or an equivalent healthcare…
    • Required staff Nurse MALE / FEMALE for SANCARE Homecare nursing services.
    • Nurses With relevant experience in Surgical/Medical wards, Geriatric /Aged care are…
    • Understanding of medical terminology and healthcare documentation.
    • Coordinate with physicians, nurses, and other healthcare professionals to obtain missing…
    • Prepares patients for scheduled procedures.
    • Provide efficient and effective peri operative nursing care to patient.

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Job Post Details

HEALTHCARE SUPPORT EXECUTIVE - job post

Aabasoft
2.9 out of 5 stars
Kochi, Kerala
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Location

Kochi, Kerala

Full job description

Job Summary

The Healthcare Support Executive is responsible for handling inbound calls from customers and providing accurate, clear, and timely information related to healthcare services, reports, and results. The role requires strong communication skills and a customer-centric approach to ensure a positive customer experience.

Requirements

  • Key Responsibilities

    • Handle inbound calls from patients, healthcare providers, and partners in a professional and courteous manner
    • Provide accurate information related to diagnostic tests, test results, report availability, sample collection status, and turnaround times
    • Assist callers with appointment scheduling, rescheduling, and service-related inquiries
    • Ensure proper verification of patient identity prior to sharing any medical information
    • Address billing, payment, and report-related queries in accordance with company policies
    • Accurately document call interactions and update patient records in internal systems
    • Adhere strictly to standard operating procedures (SOPs), quality standards, and data privacy regulations.
    • Maintain high levels of service quality, accuracy, and customer satisfaction
    • Meet defined performance metrics related to call quality, productivity, and compliance

What we Expect from you?

  • Familiarity with healthcare compliance standards

  • Customer-focused mindset with empathy and patience

What you've got?

Required Qualifications

  • Graduate or diploma in any discipline (Healthcare background preferred)
  • Prior experience in healthcare support or call center operations is an advantage
  • Basic understanding of healthcare processes and terminology
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