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Job Post Details

IT Support Engineer - job post

Galentic Technologies Private Limited
Mumbai, Maharashtra
₹1,00,000 - ₹3,00,000 a month

Job details

Pay

  • ₹1,00,000 - ₹3,00,000 a month

Job type

  • Permanent
  • Full-time

Location

Mumbai, Maharashtra

Full job description

Roles & Responsibilities:

  • Configure and set up laptops/systems for new joiners.
  • Manage IT asset handover and collection during employee onboarding and exit processes.
  • Handle, troubleshoot, and close user support tickets within defined timelines.
  • Perform basic to intermediate troubleshooting of hardware, software, network, and connectivity issues.
  • Coordinate with vendors for complex technical issues and ensure timely resolution.
  • Provide end-user support for system, network, and IT infrastructure-related issues.
  • Escalate unresolved issues as required and follow up to ensure closure.

Required Skills:

  • Basic understanding of networking concepts, hardware, and operating systems.
  • Good troubleshooting and problem-solving skills.
  • Ability to manage support tickets and prioritize tasks effectively.
  • Strong communication and coordination skills.
  • Experience in IT support, system configuration, and vendor coordination will be preferred.

Pay: ₹100,000.00 - ₹300,000.00 per month

Work Location: In person

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