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    • Customer Reception: Welcome customers during service visits, understand their vehicle issues, and coordinate with service advisors.
    • View all Navin Motors Hero Motocorp, Katpadi jobs - Katpadi, Tamil Nadu jobs - Customer Service Representative jobs in Katpadi, Tamil Nadu
    • Salary Search: Customer Relationship Manager, Navin Hero Motocorp Service, Katpadi-Vellore salaries in Katpadi, Tamil Nadu
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Job Post Details

Customer Relationship Manager, Navin Hero Motocorp Service, Katpadi-Vellore - job post

Navin Motors Hero Motocorp, Katpadi
Katpadi, Tamil Nadu
₹12,000 - ₹16,000 a month

Job details

Pay

  • ₹12,000 - ₹16,000 a month

Job type

  • Full-time

Location

Katpadi, Tamil Nadu

Benefits

Pulled from the full job description

  • Cell phone reimbursement

Full job description

Key Responsibilities

  • Customer Reception: Welcome customers during service visits, understand their vehicle issues, and coordinate with service advisors.
  • Service Updates: Provide timely progress updates to customers regarding their vehicle servicing status.
  • Complaint Handling: Resolve customer complaints amicably and coordinate with workshop teams for quick solutions.
  • Feedback & Follow-ups: Conduct post-service follow-up calls to gather feedback and track customer satisfaction scores.
  • Retention Campaigns: Promote periodic service campaigns, maintenance reminders, and special offers via calls, SMS, or email.
  • Data Management: Maintain accurate records of customer data, service history, and feedback reports using CRM software.

Requirements & Qualifications

  • Education: Any Bachelor’s degree .
  • Experience: 3-4 years of experience in customer relationship management or customer service, preferably in the automobile industry.
  • Skills: Excellent communication, active listening, and problem-solving abilities.
  • Technical Knowledge: Basic automobile knowledge and proficiency in MS Office and CRM/Dealer Management Systems (DMS).

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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