Hospital Administration jobs in Mumbai, Maharashtra

Key Responsibilities:

• Coordinate the day-to-day functioning of the Outpatient Department (OPD).
• Facilitate smooth patient flow and minimize patient waiting times.
• Coordinate consultant schedules, appointments and OPD sessions.
• Act as the primary liaison between patients, consultants and hospital departments.
• Assist patients and attendants with appointments, enquiries, guidance and service coordination.
• Monitor patient experience and address service-related concerns in a timely and professional manner.
• Coordinate with Billing, Diagnostics, Nursing, Medical Records and other departments to ensure seamless patient care.
• Ensure consultants are provided with the necessary operational and administrative support for smooth OPD functioning.
• Maintain OPD statistics, MIS, reports and daily operational records
• Assist in managing patient appointments, registrations and scheduling processes.
• Support implementation of hospital policies, quality initiatives and patient service standards.
• Escalate operational issues to the appropriate authorities for timely resolution.
• Participate in patient satisfaction and service improvement initiatives.

Essential Requirements:

• Excellent verbal and written communication skills in English, Marathi and Hindi.
• Ability to communicate confidently and professionally with consultants, patients, attendants and hospital staff.
• Strong customer service and interpersonal skills.
• Ability to handle patients and attendants with empathy, patience and professionalism.
• Good organizational, coordination and follow-up abilities.
• Proficiency in Microsoft Office applications.
• Ability to multitask and work effectively in a busy hospital environment.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person