Hospital jobs in Kochi, Kerala

Executive - Operations (Patient Care Services)

Position: Executive – Patient Care Services
Department: Operations
Experience: 1-2 years
Employment Type: Full-time
Salary: Based on experience and qualifications

Key Responsibilities

• Handle patient and attendant queries, requests, and concerns.
• Coordinate with clinical and non-clinical departments for timely resolution of patient issues.
• Monitor patient feedback and complaints and ensure appropriate follow-up.
• Assist patients with hospital services, processes, and facilities.
• Conduct patient rounds and identify service-related concerns.
• Maintain records of patient feedback, complaints, and resolutions.
• Support patient satisfaction and service-quality improvement initiatives.
• Ensure compliance with hospital policies and patient-care standards.
• Coordinate with doctors, nurses, front office, billing, insurance, and other departments.
• Maintain confidentiality of patient information.

Key Requirements

• Bachelor's degree With Hospital Administration, Healthcare Management,
• 1–2 years of experience in Patient Care Services, Patient Relations, Hospital Administration, or a similar role.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person