Hotel Management jobs in Bhubaneswar, Odisha

Job Summary

We are looking for a well-groomed, friendly, and guest-oriented Guest Relation Executive (GRE) to join our hotel team. The candidate will be responsible for ensuring guest satisfaction by providing personalized service, handling guest inquiries, resolving complaints, and creating a welcoming and memorable experience throughout the guest's stay.

The ideal candidate should have excellent communication skills, a pleasant personality, and a strong passion for hospitality.

Key Responsibilities

• Welcome guests warmly and provide personalized assistance throughout their stay.
• Build and maintain positive relationships with guests to enhance guest satisfaction.
• Assist with VIP arrivals, special requests, celebrations, and guest preferences.
• Handle guest inquiries, feedback, and complaints professionally and promptly.
• Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest service.
• Conduct guest follow-ups to ensure satisfaction and resolve service-related concerns.
• Maintain accurate guest records, preferences, feedback, and complaint reports.
• Assist with guest arrivals, departures, and other front office activities when required.
• Promote hotel facilities, services, and available amenities to guests.
• Monitor guest feedback and identify opportunities to improve the guest experience.
• Maintain professional grooming, etiquette, and communication standards.
• Follow hotel policies, service standards, and standard operating procedures.

Eligibility Criteria

• Minimum qualification: Graduate in Hospitality Management or a related field preferred.
• 1–3 years of experience in Guest Relations, Front Office, or a similar hospitality role preferred.
• Freshers with excellent communication skills and a positive attitude may also apply.
• Excellent verbal communication and interpersonal skills.
• Good command of English; knowledge of additional languages is an advantage.
• Strong customer service, problem-solving, and complaint-handling abilities.
• Well-groomed, confident, courteous, and professional personality.
• Basic computer knowledge; familiarity with hotel PMS software is an advantage.
• Willingness to work in rotational shifts, weekends, and holidays.

Skills Required

• Guest relationship management
• Customer service and guest satisfaction
• Complaint resolution and conflict management
• Communication and interpersonal skills
• Coordination with hotel departments
• Professional etiquette and grooming
• Problem-solving and attention to detail

What We Offer

• Competitive salary based on qualifications and experience.
• Professional and supportive working environment.
• Training and career development opportunities.
• Opportunities for career growth within the hospitality industry.
• [Meals / Other Benefits, if applicable.]

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person