Hotel jobs in Gurugram, Haryana

Duty Manager – Property Operations

Location: Gurugram
Department: Operations
Reports to: Cluster/Area Manager

About Bloom

Bloom is a design-led, tech-enabled hospitality brand focused on delivering smart, comfortable, and guest-centric stays across India.

Role Overview

The Duty Manager will be responsible for managing the property end-to-end, ensuring seamless operations, exceptional guest experience, revenue optimization, team management, and compliance with brand standards. This role requires strong operational control, people leadership, and commercial acumen.

Key Responsibilities:

1. Property Operations Management

• Oversee daily hotel operations including Front Office, Housekeeping, Engineering, and Security.
• Ensure smooth check-in/check-out processes and high guest satisfaction.
• Maintain Bloom’s brand standards across all guest touchpoints.
• Monitor room inventory, availability, and daily occupancy.
• Conduct daily property walk-throughs to ensure cleanliness and maintenance standards.

2. Guest Experience & Service Excellence

• Handle guest escalations and ensure timely resolution.
• Monitor online reviews and ensure corrective actions are implemented.
• Drive high guest satisfaction scores and repeat business.
• Ensure personalized and proactive guest engagement.

3. Revenue & Financial Management

• Optimize room revenue through inventory management and rate discipline.
• Monitor daily sales, occupancy, ARR, and RevPAR performance.
• Control operating expenses and ensure cost efficiency.
• Manage petty cash, vendor payments, and billing accuracy.
• Support upselling initiatives and ancillary revenue generation.

4. Team Management & Leadership

• Supervise and manage property staff across departments.
• Prepare duty rosters and manage manpower planning.
• Conduct daily briefings and performance reviews.
• Train and coach staff on SOPs and guest service standards.
• Ensure team discipline and positive work culture.

5. Vendor & Compliance Management

• Coordinate with vendors for housekeeping supplies, maintenance, security, and utilities.
• Ensure statutory compliance, safety norms, and documentation.
• Maintain liaison with local authorities when required.
• Oversee preventive maintenance and minimize downtime.

6. Reporting & MIS

• Share daily revenue and operational reports with Cluster/Area Manager.
• Track KPIs and implement improvement plans.
• Maintain audit readiness at all times.

Key Performance Indicators (KPIs)

• Occupancy %
• RevPAR & ARR
• Guest Satisfaction Scores
• Online Ratings
• Cost Control & GOP
• Audit & Compliance Scores

Qualifications & Experience

• Graduate/Diploma in Hotel Management preferred.
• 4–8 years of hospitality experience, with at least 1–2 years in a supervisory/managerial role.
• Strong operational and financial understanding.
• Excellent communication and leadership skills.
• Tech-savvy and comfortable with PMS systems.

Key Skills

• Property Management
• Revenue Optimization
• Team Leadership
• Problem Solving
• Guest Relationship Management
• Vendor Management
• Operational Excellence

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹37,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person