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Hotel jobs in Gurugram, Haryana
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Job Post Details
Hotel Operations Executive
EaseMyTrip
·
3.8
Gurugram, Haryana
₹25,000 - ₹40,000 a month
-
Permanent, Full-time
Hotel Operations Executive
Job details
₹25,000 - ₹40,000 a month
Provident Fund
Permanent, Full-time
Gurugram, Haryana
Full job description
We're Hiring | Hotel Operations Executive
Company: EaseMyTrip | Location: Sector 32, Gurugram
Join EaseMyTrip – Be a Part of India's Leading Online Travel Industry!
EaseMyTrip is looking for an experienced and enthusiastic Hotel Operations Executive to join our growing team in Gurugram. If you have experience in hotel reservations, hotel operations, OTA platforms, or travel customer support, this is an excellent opportunity to grow your career with us.
Job Details
- Job Title: Hotel Operations Executive
- Location: Sector 32, Gurugram
- Experience: 2+ Years
- Employment Type: Full-Time
- Working Days: 6 Days a Week
- Industry: Travel, Tourism & Hospitality
Key Responsibilities
- Handle hotel booking-related queries, modifications, cancellations, and amendments.
- Coordinate with hotels and vendors for booking confirmations and issue resolution.
- Manage customer queries through calls, emails, and chats.
- Handle customer escalations, refund requests, and payment discrepancies.
- Ensure timely resolution of post-booking issues and maintain customer satisfaction.
- Maintain accurate booking records and coordinate with internal teams.
- Ensure a smooth and hassle-free guest experience.
Required Skills & Qualifications
- Minimum 2+ years of experience in Hotel Reservations, Hotel Operations, Travel Operations, or Customer Support.
- Good communication and interpersonal skills.
- Strong problem-solving and coordination abilities.
- Knowledge of hotel booking processes, cancellations, refunds, and modifications.
- Familiarity with OTA platforms and hotel reservation systems will be an added advantage.
- Ability to handle customer escalations and work in a fast-paced environment.
Why Join EaseMyTrip?
- Be a part of one of India's leading online travel companies.
- Work with a growing team in the travel and hospitality industry.
- Opportunity to enhance your skills and career growth.
- Gain exposure to the dynamic OTA and hotel operations business.
About EaseMyTrip
Founded in 2008, EaseMyTrip (Easy Trip Planners Limited) is one of India's leading online travel companies and the second-largest OTA in the country. Bootstrapped since inception and successfully listed on NSE and BSE, the company offers a wide range of travel services, including flight bookings, hotel reservations, holiday packages, buses, trains, travel insurance, and more.
With a strong presence across India and international markets, EaseMyTrip continues to make travel simple and accessible.
Interested candidates can apply directly through Indeed or share your resume:
Mansi.agrawal@easemytrip.com
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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