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Chat Support Executive - job post

IIM SKILLS
Delhi, DelhiRemote
₹15,000 a month

Job details

Pay

  • ₹15,000 a month

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Cell phone reimbursement
  • Work from home

Full job description

Job Title: Chat Support Executive (Work From Home)

Company: IIM SKILLS

Location: WFH (Candidates must be based in Delhi-NCR)

Salary: ₹15,000 per month

Job Type: Full-Time

About Us

IIM SKILLS is a leading Ed-Tech company offering professional training programs across multiple domains and serving learners globally.

Job Description

We are looking for a proactive and customer-focused Chat Support Executive to join our team. The selected candidate will be responsible for assisting customers through chat support, resolving queries, and ensuring a positive customer experience.

Key Responsibilities

  • Handle customer queries via chat in a professional and timely manner.
  • Provide accurate information regarding courses, services, and processes.
  • Resolve customer concerns and escalate issues when required.
  • Maintain records of customer interactions and feedback.
  • Ensure high levels of customer satisfaction.

Eligibility Criteria

  • Excellent written and verbal communication skills.
  • Candidate must be based in Delhi or Noida.
  • Basic computer proficiency and typing skills.
  • Customer service experience is preferred but not mandatory.
  • Must own a laptop and smartphone with a stable internet connection.

Work Arrangement

  • Permanent Work From Home.

Shift Timings

Candidates should be comfortable working in either of the following shifts:

  • Shift : 4:00 PM – 12:00 PM

Additional Information

  • No sales targets.
  • Pure customer support role.
  • Company will not provide laptop or phone; candidates must have their own devices.

Interested candidates can apply by sharing their updated resume.

Pay: ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Location:

  • Delhi, Delhi (Delhi) (Required)

Work Location: Remote

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