IIM, Rohtak jobs in India

Job Title: Chat Support Executive (Work From Home)

Company: IIM SKILLS

Location: WFH (Candidates must be based in Delhi-NCR)

Salary: ₹15,000 per month

Job Type: Full-Time

About Us

IIM SKILLS is a leading Ed-Tech company offering professional training programs across multiple domains and serving learners globally.

Job Description

We are looking for a proactive and customer-focused Chat Support Executive to join our team. The selected candidate will be responsible for assisting customers through chat support, resolving queries, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries via chat in a professional and timely manner.
• Provide accurate information regarding courses, services, and processes.
• Resolve customer concerns and escalate issues when required.
• Maintain records of customer interactions and feedback.
• Ensure high levels of customer satisfaction.

Eligibility Criteria

• Excellent written and verbal communication skills.
• Candidate must be based in Delhi or Noida.
• Basic computer proficiency and typing skills.
• Customer service experience is preferred but not mandatory.
• Must own a laptop and smartphone with a stable internet connection.

Work Arrangement

• Permanent Work From Home.

Shift Timings

Candidates should be comfortable working in either of the following shifts:

• Shift : 4:00 PM – 12:00 PM

Additional Information

• No sales targets.
• Pure customer support role.
• Company will not provide laptop or phone; candidates must have their own devices.

Interested candidates can apply by sharing their updated resume.

Pay: ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• Delhi, Delhi (Delhi) (Required)

Work Location: Remote