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Job Post Details

Infosys BPM Limited logo
Technical Team Lead
Mysuru, Karnataka

Job details

Pay information not provided
Mysuru, Karnataka

Full job description

Key Responsibilities:


  • Manage a team of technical executives in service desk operations
  • Main objective of the role will be to supervise the day to day delivery and performance of the team
  • The role will also require the individual to motivate mentor coach and groom the team
  • Ensure process KM compliance along with meeting client and internal commitments
  • Own all customer escalations and complaints

Preferred Skills:

Customer Service->CS-Service Desk/ Voice
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