IT Fresher jobs

Sieva Network Solutions is inviting applications from fresh graduates for a Tech Support role and is hiring for its exclusive US-based client (California), which specializes in manufacturing and selling GPS tracking and ELD (Electronic Logging Device) solutions across the United States.

B2B Platform: https://www.matrackinc.com⁠

This is an excellent opportunity for candidates who are eager to begin their career in technical support and customer service, while working with global clients.

*Key Responsibilities*

- Assist customers with queries related to GPS trackers and ELD systems

- Provide technical support via calls, emails, and chat

- Troubleshoot basic technical issues and guide customers effectively

- Learn and understand product features to become a product expert

- Maintain and update records using CRM/ticketing tools

- Ensure a high level of customer satisfaction and service quality

*Eligibility Criteria (Freshers Welcome)*

- Recent graduates (any stream) can apply

- Excellent communication skills (spoken & written English) are mandatory

- Basic computer proficiency (MS Word, Excel, Outlook)

- Quick learner with adaptability to new tools and processes

- Strong problem-solving skills and a customer-first mindset

- Must be comfortable working night shifts (US time zone)

*Preferred Skills*

- Basic understanding of GPS or technical products (not mandatory)

- Good analytical thinking and practical approach

- Positive attitude and strong team collaboration skills

*Important Notes*

- Work From Home opportunity (no relocation required)

- Candidates must be comfortable with night shifts

*Application Process*

- Send a 1-minute audio introduction to: recruitment@sievanetworks2.com

- Fill out the application form: https://forms.gle/23Soh9QCix8JBmQn8

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: Remote