Optimiser is a rapidly growing SaaS company offering innovative platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each client’s needs.

About the Role

We're looking for a Support Engineer to serve as the primary point of contact for our CRM clients. You'll manage client relationships end-to-end — handling configurations, troubleshooting, reporting, and longterm success — while working cross-functionally to deliver timely, high-quality resolutions.

Key Responsibilities

Collaborate with internal teams, such as sales and technical support, to gather client requirements, customize the CRM platform,
Provide guidance and support to clients, addressing any questions, concerns, or technical issues.
Actively engage with clients to understand their unique business needs and goals, identifying opportunities for further system optimization and enhancements
Regularly communicate with clients to ensure their satisfaction, address any concerns, and provide ongoing
Provide ongoing support to clients, assisting with system configurations, troubleshooting issues, and advising on best practices for CRM usage.
Stay up-to-date with the latest CRM updates and releases
Collaborate with clients to develop strategies for maximizing the value of the CRM software, aligning with their specific business objectives
Proactively address client concerns or challenges, working closely with internal teams to provide timely resolutions and maintain high client satisfaction.
Assist clients in generating and analyzing CRM reports and data, providing insights and recommendations to support their business decisions.
Collaborate with the CRM team to gather client feedback, report system bugs or enhancement requests, and contribute to ongoing product improvement initiatives.

Requirements

1+ Year of Experience
Bachelor's degree in engineering, or a related field (or equivalent experience).
Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with clients
Excellent problem-solving and analytical abilities to understand client requirements and provide suitable solutions.
Exceptional organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously.
Proficient in providing technical support.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment. Experience in handling international clients
Strong Command of both Hindi and English languages.

Benefits

Opportunity to work in a fast-growing organisation with the ability to make an immediate impact
Allow your inspirational ideas to come to life in a highly creative and executional environment
Ability to work in an organisation that embraces diversity, inclusion, and belonging at its core
The opportunity to challenge a high-performing organisation and leave each day knowing you have made an impact

Pay: Up to ₹600,000.00 per year

Benefits:

Leave encashment
Provident Fund
Work from home

Application Question(s):

How many years of experience do you have?
What is your current CTC per annum?
What is your expected CTC per annum?
Work timings are 01:00 PM to 10 PM. Are you comfortable with it?
What is your notice period? (in days)
Please share your linkedin profile link
Did you provide support for CRM application? Explain the modules you have worked on and name the crm application

Language:

English (Preferred)
Hindi (Preferred)

Work Location: Remote

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