Skip to main content
Upload your CV and find your next job on Indeed!

IT Support Engineer jobs

Sort by: -
    • Coordinating with on-site support team to fix issues and provide top-notch support service to clients.
    • Outlook support: 3 years (Required).
    • View all TRUTECH INFORMATION TECHNOLOGIES LLC jobs - Kazhakuttam, Kerala jobs - IT Support jobs in Kazhakuttam, Kerala
    • Salary Search: IT Technical Support Engineer - Remote salaries in Kazhakuttam, Kerala
    • When something breaks, it breaks somewhere in this chain.
    • You'll query it to inspect state and make targeted corrections.
    • Provide technical support to clients and internal users.
    • Escalate critical issues to higher support teams when required.
    • Experience required- 1+ year into Desktop Support, Troubleshooting Should be ready to go 3-4 location per day.
    • 1-2+ years of relevant experience as a technical support engineer.
    • Configure operating systems and assist end-users in troubleshooting.
    • 2 years of proven experience in technical support or IT helpdesk roles.
    • Technical Support Engineer (2 Years Experience) – Nextarvo Technologies*.
    • 2 or 3+ years of customer support, technical support, system administration or related customer facing roles.
    • Excellent in providing technical support to users…
    • Proficient in providing technical support.
    • Provide guidance and support to clients, addressing any questions, concerns, or technical issues.
  • View similar jobs with this employer
    • Plan, design, install and maintain networks and servers in support of information systems.
    • Work with team to install upgrade and maintain local site…
  • View similar jobs with this employer
    • Traveling within your local or regional area to support our customers.
    • As an IT Support Engineer I, you will use your knowledge and specialized skills to…
  • View similar jobs with this employer
    • Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory.
    • Manage inventory and asset tracking.
    • Contribute to improving internal support processes and reducing recurring support demand.
    • Effectively support macOS and Windows endpoint environments.
    • Contribute to improving internal support processes and reducing recurring support demand.
    • Effectively support macOS and Windows endpoint environments.
    • Experience with remote support tools.
    • Respond to support requests in a timely and professional manner.
    • Customer-oriented with a focus on delivering high-quality…
    • Maintain IT asset inventory and support documentation.
    • Provide first-level and second-level technical support to employees.
    • 3–6 years of relevant IT experience.

People also searched:

system administrator
technical support engineer
network engineer
mechanical engineering
production engineer
service engineer
software
support executive
technical support
engineering

Job Post Details

IT Technical Support Engineer - Remote - job post

TRUTECH INFORMATION TECHNOLOGIES LLC
Kazhakuttam, Kerala•Remote
₹35,000 - ₹45,000 a month

Job details

Pay

  • ₹35,000 - ₹45,000 a month

Job type

  • Permanent
  • Full-time

Benefits

Pulled from the full job description

  • Work from home

Full job description

  • This is a full-time work-from-home position.
  • We are an IT services and solutions provider based in Abu Dhabi, serving business clients across UAE. We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects.
  • Our back office will focus on all our sales, customer service, operations & remote IT support.
  • All our current clients are based in UAE.
  • Work timing: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off)

ONLY APPLY IF YOU CAN MEET THE ABOVE TIMINGS.

Responsibilities:

  • Monitoring & responding to client's IT support requests on time.
  • Monitoring & replying to helpdesk & support emails & inquiries.
  • Provide Remote IT technical support to clients computer systems (Desktops/Laptops/Servers/Networks/Email/WiFi/Printer).
  • Diagnose software, networking, or hardware issues and fix them remotely.
  • Monitor and maintain Windows Servers, Networks, backups, Desktops and Laptops under a support contract using RMM.
  • Monitor and maintain Antivirus and Email security under a support contract.
  • Coordinating with on-site support team to fix issues and provide top-notch support service to clients.
  • Track & Monitor ongoing jobs & support.
  • Manage, Maintain, Update & Monitor the HELP-DESK Ticketing system daily with accurate and timely information.
  • Preparing BOQ/SOW & reports as required.
  • Managing & compiling job reports.
  • Processing of all jobs with accuracy and timeliness.
  • Understand & resolve customer requirements/issues and close tickets within time.
  • Maintaining good client relations & ensuring a high level of Client satisfaction.
  • Responding to complaints/suggestions from customers and giving after-sales support.
  • Increase Company reputation with quality on-time support & services.
  • Timely Invoice to the clients in coordination with the sales & finance department.

Required Technical Skills:

  • Remote IT Support & Helpdesk experience.
  • Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Desktops and Laptops (Windows and Mac).
  • Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Email Services (outlook).
  • Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Basic networks (DHCP,DNS,TCP/IP).
  • Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Basic Routers.
  • Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Firewalls.
  • Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Windows Servers.
  • Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - MS Active Directory.
  • Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - NAS devices.
  • Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Backup softwares.

Other Required Skills:

  • Good Knowledge of IT Technologies & products.
  • Good written & oral command of the English Language is a must.
  • Excellent phone & email communication skills.
  • The capacity to work well on your own or in a team.
  • Ability to manage your time and plan your day effectively.
  • Min 3 years of IT Support Experience in a similar job role.
  • Demonstrated track record of performance and commitment.
  • Cool-tempered and able to handle rejection.
  • Good organizational skills.
  • Ability to hit deadlines and work under pressure.
  • Can easily adapt to new environments.

Pay: ₹35,000.00 - ₹45,000.00 per month

Application Question(s):

  • IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off.) Are you willing to work on the above-mentioned timings?

Experience:

  • Remote IT Support: 3 years (Required)
  • Desktop/Laptop Support: 3 years (Required)
  • Basic Network support: 3 years (Required)
  • Windows server support: 3 years (Required)
  • MAC Support: 3 years (Preferred)
  • Firewall Support: 3 years (Preferred)
  • Telephone & Email Communication: 3 years (Required)
  • outlook support: 3 years (Required)
  • Help Desk Ticketing System: 2 years (Required)
  • backup system: 3 years (Preferred)

Language:

  • English (Read/Write/Speak) (Required)

Work Location: Remote

Let Employers Find YouUpload Your Resume