IT Support Executive jobs

Company: Manan Business Sales

Location: Remote (India)

Experience - 3-5 years

Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM (Melbourne, Australia Time)

1-hour break included

About Us

Manan Business Sales is a trusted and rapidly growing Australian business brokerage firm specializing in helping buyers and sellers successfully buy and sell businesses across Australia. We are expanding our operations and looking for a dedicated, detail-oriented professional to join our remote team.

About the Role

This is a combined Data Entry, Buyer Research, and CRM/IT Support role. You will research the market for every business we bring to sale identifying and building a targeted database of potential buyers (competitors, related-industry operators, and strategic/multi-site buyers) while also collecting and verifying general Australian business listing data, maintaining CRM records, and providing basic internal IT/VoIP support.

Key Responsibilities

Buyer Research & Data Collection

Research and identify potential buyers for each business listed for sale: same-industry competitors, related-industry operators, and multi-site/strategic buyers, within an approved suburb/geographic target area

Build structured suburb and industry target lists for each new listing

Collect publicly available business information (name, address, phone, mobile, email, website, social media, decision-maker name) through Google Maps, business websites, directories, and social platforms

Verify and cross-check all data before entry; never guess phone numbers or emails

Classify each prospect as A/B/C priority based on industry fit, location, and buyer potential

Check for and remove duplicate records before adding new prospects

Prepare clean, categorised handover reports for the Buyer Outreach Team

Outbound Calling & Verification

Conduct outbound calls to Australian businesses to verify and update business details

Communicate confidently and professionally over the phone

CRM & Database Management

Enter and organise data in CRM software and Excel/Google Sheets

Maintain accurate, up-to-date records for Australian business listings and buyer prospects

Resolve CRM login/access issues and coordinate CRM updates with the office team

IT & Systems Support

Provide basic IT troubleshooting for internal staff

Manage VoIP login/logout and related communication systems

Create and manage Google, CRM, TikTok, and Instagram accounts

Manage user credentials and access permissions

Support internal staff with system access and account setup

Key Skills & Competencies

This is not a basic data-entry role it requires strong research, analytical, and commercial thinking to identify genuine potential buyers, not just collect data.

Strong business/market research and lead-generation ability across different industries and locations

Commercial thinking able to assess why a business could be a genuine buyer (industry fit, location, size, expansion potential) and justify A/B/C prioritisation

Excellent data accuracy, verification, and fact-checking; never guesses or fabricates information; checks for duplicates

Strong Excel/Google Sheets and CRM/database management skills

Confident researching official websites, Facebook, Instagram, and LinkedIn for business and contact details

Understanding of publicly available vs. private information, and awareness of applicable Australian privacy/communication requirements

Strong written and spoken English communication; basic Hindi preferred

Confident making outbound phone calls

Organised, target-driven, self-motivated, and comfortable working independently under: Search → Identify → Verify → Record → Classify → Check → Handover

Basic IT troubleshooting skills; familiarity with CRM software and Google Maps/online research tools is an advantage

Preferred Experience

Business/Market Research, Lead Generation, Data Entry, CRM/Database Management, Sales Research, B2B Prospecting, Digital Research, Business Development, Telemarketing/Telecalling, Admin Support, IT/Technical Support, Business Brokerage, or Hospitality/Franchise Research. Freshers with strong communication and computer skills are also encouraged to apply.

What We're Looking For

Honest, reliable, and disciplined; strong work ethic and willingness to learn; good follow-up and problem-solving skills; ability to meet daily targets; long-term commitment.

Training & Support

Full training provided on data collection and buyer research processes, CRM software, Google Maps research, Excel/Sheets, IT support, VoIP systems, and account/credential management, with ongoing guidance from the admin team.

Important Work Requirement

Screen sharing with camera on is mandatory throughout working hours.

Not sharing your screen within 30 minutes of your scheduled start = half-day deduction

Not sharing both screen and camera within 2 hours of start = considered a day off

A reliable PC/laptop, stable high-speed internet, a professional headset, and a quiet workspace are essential

Education & Experience

Higher Secondary (12th Pass) preferred

2+ year in Data Entry, CRM/IT Support, or Telecalling preferred (freshers welcome)

Benefits

Work from home, stable full-time remote role, full training, supportive team, career growth and long-term employment opportunities.

The job itself:
They're hiring someone (call it a "Data & Campaign Planner") whose job is to:

• Find out a business is about to be listed (e.g., a cafe for sale)
• Figure out who would realistically want to buy it (e.g., other cafe/restaurant/bakery owners)
• Research and build a database of ~1,000 such businesses using public sources (Google, Google Maps, websites, social media)
• Collect their contact info phone, email, social media, physical address legally and publicly only
• Organize all this in the CRM (clean, tagged, prioritized A/B/C)
• Hand off ready-to-use lists to four teams: Cold Calling, Email, Social Media, and Direct Mail
• Make sure calling isn't the first contact ideally the business has already seen an email/social post before getting a call, so it feels less "cold"
• Do all this before the listing goes live, so the company can generate 100+ buyer enquiries within 24 hours of launch

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Work from home

Application Question(s):

• Are you available to work Monday to Saturday, 10:00 AM – 7:00 PM (Melbourne, Australia Time) on a consistent basis?
• Are you comfortable with screen sharing and keeping your camera on throughout your working hours?
• Do you have a reliable laptop/desktop, high-speed internet connection, professional headset, and a quiet workspace?
• How many years of experience do you have in Data Entry, Buyer/Business Research, CRM Administration, IT Support, or Telecalling?
• Which of the following areas do you have experience in? Data Entry / Buyer or Market Research / CRM Management / IT Support / Technical Support / Admin Support / Customer Service / Telecalling

*
Are you comfortable making outbound calls to Australian businesses to collect and verify business information?

• How would you rate your English communication skills? (Beginner / Intermediate / Advanced / Fluent
• How would you rate your Microsoft Excel / Google Sheets skills? (Beginner / Intermediate / Advanced)

Work Location: Remote