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IT Helpdesk Support - job post

Acute Informatics Pvt. Ltd
3.9 out of 5 stars
Gurgaon H.O, Gurugram, Haryana
₹35,000 - ₹39,000 a month

Job details

Pay

  • ₹35,000 - ₹39,000 a month

Job type

  • Full-time

Location

Gurgaon H.O, Gurugram, Haryana

Full job description

  • Provide L1/L2 technical support to users via phone, email, chat, and ticketing tools.
  • Troubleshoot Windows OS, desktops, laptops, printers, and peripheral devices.
  • Support installation, configuration, and troubleshooting of software applications.
  • Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
  • Manage user accounts, password resets, and access-related requests.
  • Handle incidents and service requests through ITSM/ticketing tools.
  • Escalate complex issues to the appropriate L2/L3 teams.
  • Maintain proper documentation of incidents, solutions, and troubleshooting steps.
  • Perform basic Active Directory user and group administration.
  • Hands on experience working in Ticketing tools.

Pay: ₹35,000.00 - ₹39,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • IT helpdesk support: 2 years (Required)

Work Location: In person

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