IT jobs in Bengaluru, Karnataka
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- GenpactKarnataka
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Desktop Support Engineer L 1.5 - Domestic Process ( Immediate Joiners )
Desktop Support Engineer L 1.5 - Domestic Process ( Immediate Joiners )
Job details
Full job description
Job Title: Technical Support Engineer
Work Location: Bangalore (Hybrid)
Salary: Up to 5.2LPA (based on current CTC & relevant experience)
About the Role
We are looking for a dedicated and technically strong Technical Support Engineer – AMS to join our growing support operations. This role demands excellent troubleshooting skills, strong product knowledge, and the ability to support customers with professionalism and patience. If you enjoy solving technical issues and ensuring seamless user experience, this role is a great fit for you.
You will be responsible for diagnosing computer hardware and operating system issues, providing resolutions, and guiding users through step-by-step solutions. You will work closely with internal teams to ensure consistent and high-quality support delivery.
Key Responsibilities
Technical Support
Diagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.
Provide remote technical assistance through phone, email, or tickets.
Guide users with step-by-step resolutions for both basic and advanced technical concerns.
Document issues, resolutions, and escalations accurately in the ticketing system.
Required Qualifications
Graduate, preferably BCA or equivalent technical background.
1 to 4 years of relevant experience in technical support or IT helpdesk roles.
Strong understanding of computer hardware, OS concepts, system configurations, and troubleshooting methods.
Good English communication skills, both verbal and written.
Ability to multitask and work in a fast-paced support environment.
Pay: ₹30,000.00 - ₹43,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Do you have minimum 1 year of experience in Technical Support / Desktop Support / IT Helpdesk?
- Are you comfortable with the max package of 5.2LPA
- Can you communicate fluently in Hindi and English?
Education:
- Higher Secondary(12th Pass) (Preferred)
Work Location: Hybrid remote in Bengaluru, Karnataka