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Incident Management jobs in Mumbai, Maharashtra
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- CapgeminiMaharashtra
- Identify recurring issues and drive continuous service improvement through incident trend analysis.
- Ensure complete incident documentation, RCA tracking, and…
- NCR AtleosMumbai, Maharashtra
- Basic understanding of ATM fault Management & call management procedures.
- As a Helpdesk representative for ATM Incident Management, the role would entail…
- Brennan ITMumbai, Maharashtra
- Support a 24x7 operational environment and major incident response activities.
- Maintain and update escalation tracking tools and management dashboards.
- MaerskMaharashtra
- Coordinate incident-related stakeholder communication and ensure timely escalation of significant developments.
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- Bank of AmericaMumbai, Maharashtra
- The Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information.
- LenovoMumbai, Maharashtra
- Excellent crisis and major incident management skills.
- Analyze incident trends and recommend service improvements.
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- DatavailMumbai, Maharashtra
- Support enterprise risk assessment activities as per the defined risk management calendar.
- Generate periodic reports and metrics for management on compliance…
- DatavailMumbai, Maharashtra
- Support enterprise risk assessment activities as per the defined risk management calendar.
- Generate periodic reports and metrics for management on compliance…
- AccentureMumbai, Maharashtra
- The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and…
- Tata CommunicationsMaharashtra
- Experience in handing spare management.
- Responsible for managing NLD ISP and OSP Network of a Customer.
- Maintaining the agreed SLA and KPIs.
- BirlaSoftMaharashtra
- Ensure adherence to operational and support processes, including incident and change management.
- Good understanding of infrastructure components, server…
- PinnacleUMumbai, Maharashtra
- Cross-Functional Collaboration: Work closely with software development, infrastructure, and QA teams to troubleshoot root causes, manage patch deployments,…
- Ubiqedge Technology Pvt LtdMumbai, Maharashtra
- Coordinate MFA implementation, firewall updates, and security incident response.
- Familiarity with IT service management tools, ticketing systems, and SLA…
- TelstraMumbai, Maharashtra
- Support incident, problem, change, and risk management processes.
- Strong capability in service performance management and continuous improvement.
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- CSB BankMumbai, Maharashtra
- Change Management: Implement and supervise change management processes to minimize disruptions during system upgrades or changes.
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- Hewlett Packard EnterpriseMaharashtra
- Provides reliable financial forecasts tothe management.
- Demonstrates an in-depth understanding of key company Services' operational policies, processes and…
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Job Post Details
Incident Management | Operations Lead
Job details
Pay information not provided
Health insurance
Permanent
Maharashtra
Full job description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your Role
- Lead and manage P1/P2 Major Incidents , ensuring quick service restoration and minimal business impact.
- Drive Major Incident Bridges by coordinating cross-functional support teams.
- Provide timely and accurate stakeholder communication and executive updates during incidents.
- Ensure complete incident documentation, RCA tracking, and governance compliance .
- Identify recurring issues and drive continuous service improvement through incident trend analysis.
Your Profile
- Total Experience Required:12-14 Years Only
- Strong ITIL Incident Management experience within IT Operations environments.
- Hands-on expertise with ITSM tools such as ServiceNow, Remedy, or similar platforms.
- Good understanding of Application Support, Infrastructure, and Cloud Operations .
- Excellent communication, escalation management, stakeholder handling, and decision-making skills.
- Ability to lead teams effectively during high-pressure Major Incident scenarios ; ITIL Foundation certification preferred.
What you'll love about working here
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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