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Infotech jobs in Noida, Uttar Pradesh

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Service Desk Executive
Noida, Uttar Pradesh
₹2,00,000 - ₹2,50,000 a year
Permanent, Full-time

Job details

₹2,00,000 - ₹2,50,000 a year
Provident Fund
Permanent, Full-time
Noida, Uttar Pradesh

Full job description

Hiring : Service Desk Executive
Thoughtsol Infotech Ltd. is looking for a skilled and customer-focused Service Desk Executive to join our IT support team. If you have experience in IT support, troubleshooting, and ticketing tools, this is a great opportunity to grow your career.

Location: Noida
Experience: 1–3 Years

Responsibilities:

  • Provide first-line IT support for hardware, software, and peripherals
  • Log, track, and resolve issues via phone, email, chat, and web portal
  • Manage incidents using helpdesk tools (ManageEngine, ServiceNow, Jira)
  • Troubleshoot issues in Windows environment and Office 365
  • Handle ticket categorization and prioritization
  • Escalate unresolved issues to L2/L3 teams
  • Ensure timely resolution and excellent user support
  • Maintain proper documentation and records

Skills Required:

  • Experience with ticketing tools (ManageEngine, ServiceNow, Jira)
  • Knowledge of Outlook, Microsoft Teams, Office 365
  • Basic understanding of Windows troubleshooting
  • Strong communication and problem-solving skills

Qualification:

  • Bachelor’s degree in Computer Science / IT or related field

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹250,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person

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