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Customer Support Executive (CSE)
SearchBlox Software, Inc.
·
4.9
Remote
₹15,000 - ₹20,000 a month
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

₹15,000 - ₹20,000 a month

Job type

Permanent
Full-time

Benefits

Pulled from the full job description
Health insurance
Paid time off
Life insurance

Full job description

About SearchBlox

SearchBlox Software, Inc. simplifies enterprise search for complex organizations. Our intuitive and intelligent tools provide out-of-the-box setup, secure encryption, and a low total cost of ownership. Our AI-powered solutions optimize the search journey and help organizations improve engagement and productivity.

About the Role

SearchBlox is looking for a Customer Support Executive to provide high-quality technical support to new and existing customers. The role involves troubleshooting customer issues, providing product guidance and training, supporting product adoption, and working closely with Engineering, Product, Sales, and Customer Success teams.

Key Responsibilities

  • Provide timely and professional technical support to new and existing customers.
  • Conduct product demos, onboarding sessions, training, and webinars.
  • Understand customer requirements and provide appropriate product solutions.
  • Respond to customer queries and support tickets within defined timelines and escalate issues when required.
  • Troubleshoot product and integration issues and coordinate with Engineering when necessary.
  • Maintain strong product knowledge to effectively support customers.
  • Configure and maintain Zendesk and related customer support tools.
  • Monitor and improve support processes and workflows.
  • Identify and troubleshoot customer support software and platform issues.
  • Maintain a strong understanding of the customer support ticketing process.
  • Work closely with Sales, Engineering, Product, and Customer Success teams to resolve customer issues.

Required Skills

  • Excellent verbal and written communication skills.
  • Strong customer service and relationship-building skills.
  • Ability to prioritize and manage multiple customer requests and tasks.
  • Strong attention to detail and problem-solving abilities.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Strong technical aptitude and ability to understand enterprise software products.
  • Basic to intermediate knowledge of SQL and Java for troubleshooting customer queries.
  • Experience with Zendesk or similar support ticketing platforms is an advantage.

Requirements

  • Strong commitment to providing exceptional customer service and support.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field with strong technical knowledge.
  • Candidates with equivalent technical work experience may also be considered.

What We’re Looking For

We are looking for an energetic, customer-focused, and outcome-oriented professional who enjoys solving problems, working with technology, and helping customers succeed.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid time off

Work Location: Remote

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