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International Inbound Voice Process Executive (Billing Support) - job post

DIGIT SOLUTION PVT LLP
Pune, Maharashtra
₹4,50,000 - ₹5,00,000 a month

Job details

Pay

  • ₹4,50,000 - ₹5,00,000 a month

Job type

  • Full-time

Shift and schedule

  • Rotational shift

Location

Pune, Maharashtra

Benefits

Pulled from the full job description

  • Commuter assistance

Full job description

We are hiring experienced professionals for an International Inbound Voice Process supporting customers with billing-related queries. If you have excellent communication skills and prior international voice experience, this is an excellent opportunity to join a leading global organization with strong career growth.

Key Responsibilities

  • Handle inbound customer calls professionally.
  • Resolve customer billing concerns and service-related queries.
  • Explain billing cycles, due dates, recurring charges, taxes, surcharges, and AutoPay.
  • Deliver outstanding customer service while maintaining quality standards.
  • Accurately document customer interactions in the CRM system.
  • Coordinate with internal teams to resolve complex customer issues.
  • Ensure timely and effective resolution of customer concerns.

Eligibility Criteria

  • Minimum 12 months of International Inbound Voice BPO experience.
  • Minimum qualification: HSC (10+2) or Undergraduate.
  • Good understanding of: Billing cycles, Recurring bills, Prorated charges, AutoPay, Service charges & taxes
  • Strong communication and problem-solving skills.
  • Ability to multitask and work independently.
  • Comfortable working in 24×7 rotational shifts.
  • Customer-focused with strong logical thinking and ownership mindset.

Benefits

  • Competitive salary package
  • Two-way cab facility (within transport boundary)
  • Five-day working week
  • Rotational shifts
  • Excellent career growth opportunities
  • Structured learning and development

Hiring Process

  • HR Interview
  • Operations/UAT Round
  • SHL Assessment (Minimum B2 Score Required)

Pay: ₹450,000.00 - ₹500,000.00 per month

Work Location: In person

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