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Job Post Details

Customer Service Agent
Noida, Uttar Pradesh
₹18,000 - ₹35,000 a month
Fresher, Full-time

Job details

₹18,000 - ₹35,000 a month
Health insurance, Provident Fund
Fresher, Full-time
Rotational shift
Noida, Uttar Pradesh

Full job description

Customer Support Executive – Voice & Non-Voice Process

Company: TELUS Digital (formerly TELUS International)
Location: Sector 135, Noida, Uttar Pradesh
Job Type: Full-Time
Experience: Fresher & Experienced
Department: Customer Experience / Operations

TELUS Digital is hiring enthusiastic, customer-focused individuals for Voice and Non-Voice Customer Support Executive positions at its Noida Sector 135 location.

We are looking for motivated candidates who have good communication skills, a positive attitude, and a willingness to learn. Both freshers and experienced candidates are welcome to apply.

Candidates will be responsible for assisting customers, resolving their queries, providing accurate information, and ensuring a smooth customer experience.

Key Responsibilities

Voice Process:

  • Handle inbound and outbound customer calls professionally.
  • Understand customer queries and provide appropriate solutions.
  • Resolve customer complaints while maintaining customer satisfaction.
  • Maintain professional communication and call-handling etiquette.
  • Follow company policies, quality standards, and process guidelines.

Non-Voice Process:

  • Handle customer queries through chat and email.
  • Provide accurate and timely responses to customer requests.
  • Maintain proper documentation and update customer information.
  • Resolve customer issues through written communication.
  • Meet productivity, accuracy, and quality targets.

Eligibility Criteria

  • Freshers and experienced candidates can apply.
  • Minimum qualification: 12th Pass / Graduate (as per process requirements).
  • Good verbal and written communication skills.
  • Basic computer knowledge and typing skills.
  • Ability to work in a rotational shift environment.
  • Customer-focused attitude and problem-solving skills.
  • Comfortable working from the office.

Experience

  • Freshers are welcome.
  • Candidates with 6 months to 3 years of BPO / Customer Support experience will be preferred for relevant openings.

Salary & Benefits

  • Competitive salary based on experience and interview performance.
  • Attractive incentives (where applicable).
  • Training and development opportunities.
  • Professional working environment.
  • Growth opportunities within the organization.

Job Location

TELUS Digital, Sector 135, Noida, Uttar Pradesh.

Contacts for Referrals

9616136039

Apply now and start your career with TELUS Digital!

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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