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- Infosys LimitedBengaluru, Karnataka
- We are seeking an experienced NICE CXone Avaya IVR Developer with strong expertise in building optimizing and maintaining IVR workflows using NICE CXone and…
- Zensar TechnologiesIndia
- 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
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- SprinklrGurugram, Haryana
- Paid time off
- Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer…
- SprinklrGurugram, Haryana
- Paid time off
- Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer…
- The Cigna GroupBengaluru, Karnataka
- Health insurance
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- UnisysBengaluru, Karnataka
- Responsible for supporting Telecom infrastructure of Cloud Contact center environment.
- Responsible for developing, implementing and troubleshooting call flows…
- AccenturePune, Maharashtra
- Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Minimum 2 year(s) of experience is required.
- AccenturePune, Maharashtra
- Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite…
- AccentureMumbai, Maharashtra
- Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability.
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Often replies in 1 dayCapgeminiBengaluru, Karnataka- Paid time off
- Speech Recognition & Grammar Engineering.
- Design and develop speech grammars (GRXML, ABNF) for 80+ customer intents across 5 languages.
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- SprinklrBengaluru, Karnataka
- Paid time off
- Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer…
- Blue Machines AIBengaluru, Karnataka
- We are looking for a customer-facing Solutions Architect who will work closely with enterprise clients to design and demonstrate Voice AI solutions integrated…
- Consilium SoftwareDelhi, Delhi
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- EXL ServiceGurugram, Haryana
- The SAVP – Travel Domain is responsible for leading, optimizing, and transforming large-scale travel contact centre operations.
Job Post Details
Avaya NICE CXone Developer - job post
3.83.8 out of 5 stars
Bengaluru, Karnataka
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Location
Bengaluru, Karnataka
Full job description
Job Description:
- We are seeking an experienced NICE CXone Avaya IVR Developer with strong expertise in building optimizing and maintaining IVR workflows using NICE CXone and Avaya platforms
- The ideal candidate will have hands on experience in NICE CXone Studio scripting REST APIs and exposure to digital channels
Key Responsibilities:
- Design develop and maintain IVR applications using Avaya and NICE CXone platforms
- Create modify and optimize NICE CXone Studio scripts to support various customer experience workflows
- Integrate IVR flows with REST APIs for real time data retrieval and system communication
- Collaborate with business teams to understand requirements and translate them into scalable IVR solutions
- Troubleshoot and resolve IVR routing or call flow issues proactively
- Work closely with cross functional teams including Operations QA Telecom and Customer Experience
- Provide documentation version control and technical support for all IVR related deployments
- Ensure solutions adhere to best practices related to performance security and compliance
Preferred Skills:
Technology->Network->Avaya,Technology->Network-VoIP->Avaya-VoIP
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