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    • Manufacturers of pre-hung doors & Interior related Products.
    • Working Time: 8:30am to 5:00pm.
    • We are looking for a dynamic and responsible professional to lead…
    • View all Jacsons Furniture Private Limited jobs - Tiruvalla, Kerala jobs - Customer Care Manager jobs in Tiruvalla, Kerala
    • Salary Search: Customer Support Manager salaries in Tiruvalla, Kerala
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    • We are looking for an experienced and result-oriented Showroom Manager to lead our Showroom for premium doors, furniture and interior products.
    • Support the design team with interior-design concepts, furniture layouts, space planning, drawings and 3D presentations.
    • Looking for an experienced person, who can hand.
    • 3D Monitoring Software & Parametric Software like Sketch UP.
    • Interior design knowledge is also preferred.
    • For Furniture Manufacturing Factory, Ernakulam.
    • Experience in the field of Door manufacturing and similar line or CNC Production.
  • View similar jobs with this employer
    • We are looking for an experienced and hands-on Polishing Department Supervisor to manage our polishing and finishing operations for premium doors and furniture.
Customer Support Manager
Jacsons Furniture Private Limited
Tiruvalla, Kerala
₹30,000 - ₹40,000 a month
Permanent, Full-time
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Job details

₹30,000 - ₹40,000 a month
Food provided, Paid time off, Paid sick time, Life insurance, Cell phone reimbursement, Provident Fund
Permanent, Full-time
Tiruvalla, Kerala

Full job description

Company Name: Thamarappally Brothers Veneers and Panels Private Limited

Our web Portal: www.jacinteriorstore.com

Manufacturers of pre-hung doors & Interior related Products

Working Time: 8:30am to 5:00pm

Location: THIRUVALLA

We are a leading manufacturer and retailer of pre-hung doors, wooden flooring, veneers, and interior products, with a growing network of showrooms across multiple districts.

We are looking for a dynamic and responsible professional to lead our Customer Care & Installation Services function, ensuring seamless post-sales experience and high customer satisfaction across all our branches.

Key Responsibilities:

- Handle customer queries and provide technical support

- Coordinate with building projects, consultants and contractors

- Coordinate supply, site installation and handover of pre-hung doors (doors with frame)

- Work closely with internal team (sales, ,production, planning and logistics)

- Ensure timely execution and resolution of customer issues.

- Build and maintain strong customer relationships

- Prepare reports and follow-up for project progress

Guide and supervise installation teams for quality execution

- Identify and resolve site-related issues affecting product performance

- Maintain service standards and improve customer experience systems

- Coordinate closely with showroom teams, factory, and installers

- Prepare regular service reports and performance reviews

Candidate Profile:

- 5+ years' experience in interiors, doors, furniture, or construction-related services

- Good communication and interpersonal skills

- Ability to coordinate multiple projects

- Customer focused and solution oriented mindset

- Knowledge of building materials, construction processes and door installation methods preferable.

- Proficiency in MS Office and reports.

- Willingness to travel across branch locations

What we offer:

- Opportunity to build and lead a critical function

- Growth in a professionally managed, expanding organization

- Competitive compensation with performance incentives

Salary will not be a constraint for the right candidate

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Location:

  • Tiruvalla, Kerala (Preferred)

Work Location: In person

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