We are looking for a dynamic and results-driven Showroom Manager to lead the overall business performance of our jewellery showroom. The ideal candidate will be responsible for driving sales growth, managing showroom operations, ensuring superior customer experience, optimizing inventory, executing local marketing initiatives, and developing a high-performing team while maintaining profitability and compliance with company standards.

Key Responsibilities :-

Drive showroom sales, revenue, profitability, and achievement of annual business targets.
Monitor category-wise sales performance and take corrective actions to achieve targets.
Analyse sales trends and customer preferences to identify opportunities for business growth.
Promote gold purchase schemes and support the sales team in converting leads and improving revenue.
Oversee day-to-day showroom operations, including Sales, Guest Relations, Administration, and Marketing.
Ensure effective implementation of company policies, processes, SOPs, and business plans.
Drive operational efficiency, cost optimization, service quality, and compliance.
Coordinate with local authorities and ensure smooth showroom operations.
Prepare and review regular business and operational reports for management.
Manage product mix across Gold, Diamond, Precious Stones, Silver, and Sub-brands based on market demand.
Monitor stock levels, replenishment, ageing, and slow-moving inventory.
Participate in product selection and ensure availability of products aligned with customer preferences.
Ensure old-gold purchases and stock reconciliation are carried out as per company policies.
Ensure a high level of customer satisfaction through excellent service and engagement.
Understand customer needs, buying behaviour, and feedback to enhance the shopping experience.
Handle customer grievances and ensure timely resolution.
Plan and execute in-store events and customer engagement initiatives.
Analyse the local market, competition, and catchment area to identify business opportunities.
Plan and execute ATL, BTL, digital campaigns, local events, promotions, and exhibitions in coordination with the Regional Marketing team.
Monitor campaign effectiveness and recommend improvements to maximize showroom walk-ins and revenue.
Lead, coach, and develop the showroom team to achieve business and service objectives.
Monitor team performance, provide regular feedback, and build a performance-driven culture.
Identify talent development opportunities and support employee engagement and motivation initiatives.

Requirements:-

Bachelor's Degree in Business Administration, Commerce, Management, Marketing, or a related field.
MBA or equivalent qualification preferred.
8-15 years of retail experience with at least 3-5 years in a managerial or leadership role.
Experience in Jewellery Retail is preferred
Proven track record of achieving sales targets and managing profitable retail operations.
Strong leadership, people management, and team development skills.
Excellent customer relationship management and business development capabilities.
Sound knowledge of retail operations, inventory management, merchandising, and store administration.
Excellent communication and interpersonal skills.

Location: Delhi, Uttar Pradesh, Punjab

Pay: ₹60,000.00 - ₹80,000.00 per month

Benefits: