Jewellery jobs in Bengaluru, Karnataka

Eligibility Note: This is a senior general management role. Only candidates with verifiable, hands-on experience in fine jewelry retail (Gold, Diamonds, Silver) will be considered. Freshers and candidates from non-jewelry retail backgrounds are requested to excuse.

Location: Bangalore, Karnataka (On-site)

Role Type: Full-Time | Leadership

Domain: Fine Jewelry (Gold, Diamond, Designer Silver)

About the Role

We are seeking an entrepreneurial, articulate, and customer-first Retail Jewelry Boutique Manager to lead end-to-end operations for our fast-growing fine jewelry boutique in Bangalore. This is a comprehensive, hands-on general management role designed for someone who combines luxury clientele with sharp business sense: negotiating vendor terms, managing high-ticket bespoke clients, curating digital content, driving promotional schemes, and handling export D2C dispatches.

With our diverse South Indian and pan-Indian client base, an exceptionally welcoming personality, natural multilingual fluency, and an eye for modern social commerce are central to this role.

Key Responsibilities1. Boutique Operations & Luxury Clientele

• Lead daily boutique floor operations with a warm, poised, and welcoming attitude that puts luxury clients immediately at ease.
• Personally drive high-ticket sales consultations across 22K/18K/14K/9K Gold, Natural Diamond jewelry, and Designer 925 silver.
• Handle bespoke custom jewelry requests, working smoothly between customer requirements, CAD designers, and master karigars.
• Build loyal client relationships through proactive clientele, personalized anniversary/birthday follow-ups, and private preview invites.

2. Social Media, Reels & Digital Commerce

• Own social media presence across Instagram and Facebook: plan content calendars, conceptualize viral Reels, and showcase new collection drops.
• Comfortable being on-camera or directing product styling shoots, try-ons, and behind-the-scenes karigar craft highlights.
• Host live commerce sessions and video-call shopping appointments for NRI clients and outstation buyers.
• Manage high-intent inbound inquiries across Instagram DMs and WhatsApp Business, converting digital chats into boutique appointments or remote closes.

3. Procurement, Karigar Relations & Inventory Integrity

• Coordinate vendor and karigar pipelines across key manufacturing hubs, managing job-work issuance, wastage limits, touch/hallmarking compliance (BIS HUID), and stone certification (IGI/GIA).
• Conduct daily opening and closing metal balancing (pure weight vs. cash, stone weights, gross/net tallies).
• Maintain strict inventory hygiene: SKU tagging, digital catalog updates, rate-cut reconciliations, and shrinkage prevention.

4. Schemes, Promotional Planning & Revenue

• Conceptualize, calculate margins for, and roll out monthly purchase schemes (e.g., gold advance/saving schemes, seasonal exchange melas, festive making-charge discounts).
• Plan and execute high-impact retail campaigns around major shopping peaks (Akshaya Tritiya, Dhanteras, Varalakshmi Vratam, wedding seasons).
• Track boutique performance metrics: footfall conversion, average ticket size, gross margin, and scheme enrollment numbers.

5. Cross-Border D2C & Post-Purchase Care

• Supervise international direct-to-consumer order packing and dispatch using secure, tamper-evident packaging and insured logistics.
• Manage basic export clearance documentation, courier handovers, and tracking communication for international clients.
• Provide seamless after-sales support: ring resizing, repairs, polish requests, exchange valuations, and buyback processing, etc.

Candidate Profile & Qualifications

• Experience: 4–8+ years in retail jewelry operations, high-end lifestyle boutiques, or modern jewelry startups. Prior experience in an independent or founder-led brand is a strong plus.
• Product Knowledge: Solid grasp of gold purity/purity calculations, diamond grading (the 4Cs), hallmark standards, and silver manufacturing/finishing.
• Languages:
• Kannada: Professional conversational fluency for daily local floor and vendor interactions.
• Multilingual Advantage: Strong working proficiency in Tamil, Telugu, Malayalam, and/or Hindi is a major asset to seamlessly cater to diverse Bangalore walk-ins and national/diaspora clientele.
• Personality & Demeanor: Naturally pleasing, empathetic, and patient communication style suited for luxury retail and custom client relationship-building.
• Content Intuition: Active user of Instagram and Facebook with a sharp sense for jewelry aesthetics, lighting, trending audio, and high-converting Reels formats.
• Tech Comfort: Practical proficiency with POS systems, WhatsApp Business catalogs, Google Sheets/Excel (stock balancing, rate sheets), and basic smartphone video creation.

Compensation & Growth

• Competitive fixed monthly salary + performance incentives linked to boutique sales and scheme enrollments.
• Autonomous leadership role working directly with founders, with substantial room to grow as retail and export footprints expand.

Pay: ₹50,000.00 - ₹200,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Experience:

• Retail Jewellery : 3 years (Required)

Work Location: In person