Jewellery jobs in Mumbai, Maharashtra

Position: Jewellery Stylist
Department: Sales / Retail
Location: Roomy’s Jewellery
Reporting To: Store Manager / Senior Management

Job Purpose

To provide customers with a premium jewellery shopping experience by understanding their requirements, recommending suitable jewellery, and supporting the achievement of store sales targets.

Key Responsibilities

• Welcome customers and understand their jewellery requirements, preferences and budget.
• Assist customers in selecting suitable jewellery based on occasion, style and personal preferences.
• Provide professional jewellery styling and product recommendations.
• Explain product details, designs, diamonds, gemstones, pricing and other relevant information accurately.
• Demonstrate strong knowledge of the Company's jewellery collections and products.
• Achieve individual and store-level sales targets.
• Build and maintain strong relationships with customers.
• Follow up with customers and generate repeat business and referrals.
• Ensure proper handling, presentation and security of jewellery while showing products.
• Maintain the required grooming and professional appearance standards.
• Ensure the showroom and jewellery displays are maintained as per Company standards.
• Coordinate with the Store Manager and team for smooth store operations.
• Follow all Company HR policies, SOPs, security procedures and sales processes.
• Maintain confidentiality of customer information, pricing and Company business information.
• Handle customer queries and complaints professionally and escalate issues when required.
• Keep updated with new collections, jewellery trends and styling techniques.
• Perform any other duties assigned by the Management from time to time.

Required Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer-service orientation.
• Good jewellery and fashion sense.
• Ability to understand customer preferences and provide personalized recommendations.
• Strong sales and negotiation skills.
• Target-oriented and result-driven approach.
• Good product knowledge and willingness to learn.
• Professional grooming and presentation.
• Ability to work effectively as part of a team.

Qualification & Experience

• Graduate / relevant qualification preferred.
• Previous experience in jewellery retail, luxury retail, fashion or premium customer service will be preferred.
• Freshers with strong communication and customer-handling skills may also be considered.

Performance Parameters

• Achievement of sales targets.
• Customer satisfaction and service quality.
• Customer conversion and repeat business.
• Product knowledge.
• Customer relationship management.
• Compliance with Company SOPs and policies.
• Grooming, discipline and punctuality.

Pay: From ₹35,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Work Location: In person